Instrumentation Customer Support

Company: Emerson Electric
Location: Boulder
Posted on: June 10, 2021

Job Description:

If you are a/an Instrument Support Specialist professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Boulder, Colorado location, you will provide technical and application support for our instruments. Provide evaluation and post-sales delivery of technical and/or application assistance to ensure optimal product performance in customer applications. Provide coaching and training on detailed technical topics, customer applications/uses and product operating technologies for Tier I instrument support providers, including internal and external customers. AS AN INSTRUMENT SUPPORT SPECIALIST, YOU WILL: Provide instrument and application troubleshooting in a fast-paced environment, ensuring delivery of complete and accurate technical solutions to improve and/or solve basic measurement/product performance issues. Identify and understand customer issues, quickly form accurate problem statements and opportunities, and compare data from various sources to draw conclusions. Offer alternative solutions where appropriate with the objective of retaining customers' while developing and sustaining productive customer relationships. Provide pre-sales technical instrument support serving as an escalation point for Inside Sales Engineers to ensure the measurement devices are operating as designed. Document proven problem solutions, customer interactions, customer feedback and communicate customer requirements related to new products and support of products. Act as liaison between external customers and cross-functional departments. Actively support the Rapid Response process. Document Possible Quality Issues (PQIs) in CRM using the appropriate level of urgency based on the customer experience. Verify and approve Advance Warranty Replacements on instruments supported. Download and test existing and new software releases for all products supported and provide feedback. Review and approve technical publications prior to release, identify obsolete product literature and work with subject matter experts to develop technical documentation. Actively participate and/or lead Continuous Improvement Process teams and collect data to create and maintain control charts. Perform technical training for Tier 1 Instrument Support providers. WHO YOU ARE: You demonstrate effective interpersonal skills (written & oral) to resolve internal and external customer issues proactively, tactfully, and effectively, often in stressful situations. You are able to plan, develop, and complete tasks or projects in a fast-paced environment. You have advanced knowledge of PC software installation and software user testing and intermediate to advanced Microsoft Office skills. You have a basic knowledge of electrical theory and the use of functional test equipment. Qualifications : REQUIRED EDUCATION, EXPERIENCE & SKILLS: Experience: Two years of technical instrumentation, application customer support with precision flow instrumentation is required. Process control systems experience, or instrument field service/sales is strongly preferred. Education: Associates degree preferred or equivalent combination of education and technical experience. Our Commitment to Our People We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership. Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, the salary range for this role is $53,000 - $81,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to this role. A general description of employee benefits can be found at: /careers. Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave. Our success is measured by the positive impact we make on people, our communities and the world in which we live. . Our Commitment to Diversity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our and about . Work Authorization Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .

Keywords: Emerson Electric, Boulder , Instrumentation Customer Support, Other , Boulder, Colorado