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Analyst, Customer & Product Insights

Company: HelloFresh
Location: Boulder
Posted on: June 10, 2021

Job Description:

Come see what's cookin' at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.

We are the industry leader in meal-kit subscription services and we're growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

You will report to the Associate Director of Customer & Product Insights and be part of the larger Product Development team.

Job Description:

The Analyst, Customer & Product Insights will support the launch of new and developing products and business units. There will be high exposure to all departments at HelloFresh, primarily within the Product, Culinary, and Menu groups, but also with Brand, Supply Chain, and others.

You will...

  • Primary Research & Insights: Lead survey design, execution, analysis, and reporting to drive new learnings; studies are mostly quantitative and related to concept testing, copy testing, or in-depth customer feedback on new initiatives (both pre- and post-launch); you'll help manage the existing roadmap and also provide recommendations for future studies
  • Data Synthesis: Combine data from multiple sources (primary research, third-party data, trend monitoring, and internal behavioral data) for a holistic view on customer sentiment
  • Storytelling: Communicate findings and recommendations in a clear and compelling way to inspire others to use data to take action
  • Product Development Support: Provide project management support and engage cross-functional partners in defining project scope, deliverables, and timeline

You are...

  • Analytical: you can tackle vague, complex problems using data and logic
  • Detail-oriented: you're careful and thorough in accomplishing tasks
  • Adaptable: you're a quick learner who thrives in fast-paced environments; you can work across diverse business issues with quantitative/qualitative focus and juggle multiple projects at once
  • An Influencer: you have strong communication skills to effectively promote product innovation strategies and cross-functional partnerships; you can develop executive-level presentations that are insight-driven and recommendations-focused
  • A Holistic Thinker: you don't just report numbers; you understand business context; you're entrepreneurial, collaborative, creative, and can tie everything back to strategy

At a minimum, you have...

  • A degree in Business Administration, Marketing, Strategy, or a related field
  • 1-2 years of research and product strategy at a food/CPG company, consulting agency, or related field
  • Demonstrated knowledge of various research methodologies and customer-friendly survey design
  • Passion for driving clear insights paired with business context so teams can take action
  • Bonus: Experience with SQL and Tableau (or other data visualization tools)
  • Bonus: Experience in e-commerce or subscription-based companies

You'll get

  • Competitive Salary & 401k company match that vests immediately upon participation
  • Generous parental leave of 16 weeks & PTO policy
  • $0 monthly premium and other flexible health plans effective first day of employment
  • 75% discount on your subscription to HelloFresh (as well as other product initiatives)
  • Snacks, cold brew, and monthly catered lunches
  • Company sponsored outings & Employee Resource Groups
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.

Salary Range: $65,000 - $75,000

Keywords: HelloFresh, Boulder , Analyst, Customer & Product Insights, Other , Boulder, Colorado

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