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Customer Service Representative / Dispatcher

Company: Precision Plumbing and Heating
Location: Boulder
Posted on: June 12, 2021

Job Description:

Precision Plumbing and Heating of Boulder, CO is currently hiring for an organized and client-focused full-time Customer Service Representative / Dispatcher to offer top-of-the-line products and services to our clients as well as dispatch technicians. This CSR/dispatch position works a normal 8-hour shift with rotating Saturdays once a month. Plus, when it is your turn to work on a Saturday you have a day off during the week. You will also earn a competitive hourly wage of $18 an hour. We are noble industry leaders and believe that hard work can also be exciting.

In addition to top pay and our exceptional family-like culture, we offer our Customer Service Representative / Dispatchers the following benefits and perks:

  • Health, dental, vision, and life insurance
  • Long- and short-term disability
  • A 401(k) plan
  • Gym and Costco membership reimbursement

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

OUR IDEAL CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER

  • Reliable - consistent with reaching goals and working as a team member to ensure company growth
  • Strong communication skills - can solve issues for all kinds of clients with professionalism and patience
  • Client focused - able to interact with people on the phone and understand their needs
  • Organized - detail-oriented, able to manage your time well, and prioritize multiple tasks effectively

If these ideal CSR / dispatch traits describe you, please continue reading!

ABOUT PRECISION PLUMBING AND HEATING

Precision Plumbing and Heating is a family-owned and operated company, that has been providing residential plumbing, heating, and electrical repair and replacement services since 1982. We believe in being good, corporate citizens that willfully perform winning service for our customers. Giving back to non-profits, holding community events, and our A+ rating with the BBB is the foundation of our reputation and success, and why our clients put their trust in us.

Here at Precision, you are not just a number. We treat you like a person! We respect everyone as the unique individual they are and strive for a family-like culture that empowers each individual to continue improving their skills. Our goal with every person on our team is to help find their true potential in and out of work.

CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER REQUIREMENTS

In this CSR/dispatch position, you offer exceptional customer service to our clients over the phone and in person. Using your exceptional communication skills, you easily convert incoming calls into booked service appointments. Once service calls are scheduled, you dispatch the technician with the appropriate skills to the job site in a timely manner. You work to maintain and update our customer database with complete and accurate information to ensure companywide objectives are met. You enjoy talking to new people each day and ensuring revenue and service appointments for our growing company! If you can do this and meet the following requirements, we would love to have you as part of our office team.

  • Solid communication skills
  • Ability to work a Saturday rotation once a month

Do you have outstanding organizational skills? Do you have the ability to remain calm in emotionally charged situations? Do you have good phone etiquette? If yes, give us the chance to review your information.

ARE YOU READY?

If you are excited about this CSR / dispatch opportunity, don't delay. Apply today!

Location: 80301

Keywords: Precision Plumbing and Heating, Boulder , Customer Service Representative / Dispatcher, Other , Boulder, Colorado

Click here to apply!

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