Software Sr Engineering Manager

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the position

The successful candidate will be responsible to provide Cloud verification leadership to the R&D product development team working in Avaya’s Public and Private Cloud portfolio for both Unified Communications and Contact Center applications. On a day-to-day basis, you will be providing thought leadership and guidance on how to fully validate Avaya’s Cloud solutions to our geographically distributed development teams. You will be working in close partnership with both the product teams and the solution integration teams supporting these products.

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About the Requirement

• Will drive modern cloud practices into Avaya’s product development teams
• Will oversee alignment across all cloud based verification activities, identify opportunities for re-use and ensure alignment to established best practices
• Will coach and mentor the development teams on what it means to provide and support Cloud based solutions
• Is expected to be creative, technically astute, highly self-motivated and an excellent team player.
• Must have strong communication skills and experience with direct customer communication.
• Must be able to work under pressure and meet tight deadlines.

About the Skills

• 10+ years professional experience in managing software development
• 5+ years as a leader in design and verification of Cloud based solutions
• Experience with multiple product life cycles
• Experience developing software services and an understanding of design for scalability, performance, and reliability
• Excellent communication skills and ability to work effectively in a geographically dispersed team

Additional Skills

• Experience with distributed systems, micro services, scalability, and reliability
• Knowledge of Scrum, Kanban, TDD or other agile methodologies
• Experience working in Agile/SCRUM environments
• Experience using Helm, Terraform and similar tools for cloud automation
• Jenkins, CI-CD and DevOps experience
• Experience of cloud SaaS upgrade process, including Blue/Green, Canary and Rolling/Rollback processes
• Understanding of data and event schema registries, runbooks for validating schema changes
• Managing scale, observability tools such as DDog – templates, thresholds. Experience of SaaS troubleshooting and problem isolation
• Ability to describe the importance of state externalization as relates to verifying SaaS systems at scale
• Experience in managing thresholds for latency identification, test and automated recovery for slow-failure scenarios
• Experience with cloud storage technologies, messaging services such as Kafka
• Test/Verification of multi-cluster SaaS environments, Inter-Regional SaaS, configuration and verification for data sovereignty

Experience

Education

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).