Sys Architecture Consulting Engineer-Call Processing focus
Posted on: September 10, 2021
Businesses are built by the experiences they provide, and
every day millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at www.avaya.com.
ABOUT THE OPPORTUNITY
As a Systems Consulting Engineer you will lead as part of the
CTO team in creating and harmonizing architectures across all
Avaya’s products and solutions. This is a cross-organizational role
that boldly advances Avaya’s success in cloud while assuring
Avaya’s market-leading customer base and embedded products are
supported and evolve in concert with new innovations that are
coming into view. The leader in this role also has a significant
hand in shaping our technology strategy: synergizing technology and
market trends, customer vision, strategic partnerships, and Avaya
You will be responsible for working closely with architects across
the business to advance key facets of the Avaya OneCloud reference
architecture, bringing together the best of Avaya’s technical
thought leaders to drive common, reusable solutions for Contact
Center, Unified Communications, and Collaboration,
rooted in matching best-in-class technology to customer
requirements. Key work areas for the team include
WebRTC-based cloud telephony, identity services, analytics, AI,
multitenancy, multi-vendor cloud, containerization, and
security. Performance, scale, and industrial-strength
robustness span all the architectural topics.
To be successful in this role you will have an innate ability to
propose and close on architecture choices that further Avaya’s
business and customer success, while creating deep alignment across
Avaya’s engineering teams.
• Lead large and small technical teams to
complete Avaya’s next generation reference architecture for
• Construct results-focused PoCs in support of
architectural decisions, oftentimes engaging technology partners to
evaluate and recommend the way forward on buy/build
• Share and evangelize Avaya’s architecture
direction with customers and partners while bringing key learnings
and feedback to the technical team.
• Lead in specifying company-wide engineering
standards that provide guidance, governance, and uniformity
across our product portfolio. Serve as a CTO voice of authority in
business level gate decisions.
• Bring competitive intelligence to inform and
shape architecture and technical strategy.
• Successfully ideating, expressing and aligning
complex architectural ideas in clear, compelling terms using
written text, diagrams, and live audience presentation and
• Success at “decisions that stick” arrived at
through collaboration, active listening, and when needed, making
the difficult decision.
• Successfully delivering communication and
collaboration products to market, with experience in each of
architecture, requirements, design, implementation, test, and
• An outstanding track record of building
relationships and trust at all levels, based on technical insight,
follow-through on commitments, and stepping beyond the boundaries
• Bringing alignment and enrollment across
diverse perspectives among business and technical leaders.
The ability to influence without formal authority is
SKILLS & COMPETENCIES:
• A command of all elements of communications and
collaboration technology in the market and coming to market;
especially cloud technology, IaaS, PaaS, CPaaS, SaaS, and
associated elements (containerization, orchestration, DevOps,
• Deep experience in state-of-the-art cloud call
processing and telephony server platforms (e.g., WebRTC,
• Be fearless of facts, and driven to discover
truth without exaggeration, or over-generalization. Quick to
admit errors, correct them, and move on.
• The ability to lead as a servant of the team:
humility, yet insistent on excellence in all those near
• Excellent written and oral communication skills
• Working in a fast-paced geographically
dispersed organization, ability to collaborate with remote teams is
• Moderate (10%) travel required.
• Master’s Degree in Computer Science
• 10+ years professional experience in
Communications Software Industry.
Bachelor degree or equivalent experience
Advance Degree preferred
Avaya is an Equal Opportunity employer and a U.S. Federal
Contractor. Our commitment to equality is a core value of Avaya.
All qualified applicants and employees receive equal treatment
without consideration for race, religion, sex, age, sexual
orientation, gender identity, national origin, disability, status
as a protected veteran or any other protected characteristic. In
general, positions at Avaya require the ability to communicate and
use office technology effectively. Physical requirements may vary
by assigned work location. This job brief/description is subject to
change. Nothing in this job description restricts Avaya right to
alter the duties and responsibilities of this position at any time
for any reason. You may also review the Avaya Global Privacy
Policy, accessible at https://www.avaya.com/en/privacy/policy/ and
applicable Privacy Statement relevant to this job posting
https://www.avaya.com/en/documents/info-applicants.pdf. For Job
Postings within European GDPR Countries you can access this
document for additional Data Privacy Information:
Keywords: Avaya, Boulder , Sys Architecture Consulting Engineer-Call Processing focus, Other , Boulder, Colorado
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