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Client Services Associate

Company: myGwork
Location: Boulder
Posted on: November 16, 2021

Job Description:

The Client Services - BRS&T (Brokerage Research, Sales and Trading) team supports products and services within the GMG (Global Markets Group) product suite, working closely with clients and various internal teams. The team is responsible for client on-boarding, client relationship management, renewal management and managing all inbound client queries. The role will be based in Raleigh working within the RS&T client services team, providing direct client support for the GMG product suite. The candidate must be client-focused as well as being data and technically literate. Excellent communication, problem-solving and presentation skills are required, along with the confidence to visit and communicate effectively with clients. What we're looking for: Individual with Corporate office experience (preferred) Technological savviness Results driven, detail-oriented and a motivated self-starter Excellent verbal and written communication skills Strong organizational skills and ability to manage multiple tasks Strong analytical and independent problem solving skills Ability to work in a team environment Ability to manage deadlines Strong proficiency with Microsoft Office - Word, Outlook, PowerPoint, Excel What you'll work on: Partner with Account Management and GCR Platform specialist on various client related projects and team wide initiatives. Responsible for training new users at pooled accounts and users requesting training through our support queues Coordinate and attend client on-site trainings Assist the NY and Raleigh account management team with administrative task and duties Assist the team of RS&T analysts with client related custom requests projects Work directly with Sales to assemble usage reports and AM to Client interaction analysis Coordinate global handoffs with regional counterparts to ensure continuous surveillance and resolution of client inquiries Resolve client issues, and escalate to team leads and upper management as needed Utilize reporting tools, to track and support client service inquiries and requests (i.e., salesforce, 8 x 8) Provide feedback to Platform Specialist and PB on market Intel and ideas for product enhancements based on client interactions Data Importing and matching projects What We Offer Competitive base salary, bonus plans and equity. A comprehensive, benefits package that includes medical, dental, vision and life insurance plans, paid time off, a generous 401k match with no vesting period, parental leave and 3 volunteering days each year. For more information on benefits, please access the benefits page on our careers site: For work locations in the state of Colorado, the anticipated minimum base salary for this role would be $37,050. Compensation will be determined by the education, experience, knowledge, and abilities of the applicant. Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here . We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work. For informationplease click on the following links: IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site. This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Boulder , Client Services Associate, Other , Boulder, Colorado

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