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Front Desk Supervisor

Company: St Julien Hotel & Spa
Location: Boulder
Posted on: May 5, 2022

Job Description:

Overview
St Julien Hotel & Spa is looking for a service-oriented and dependable Front Desk Supervisor who will assist in overseeing the day-to-day operations of the Front Desk, PBX, and Concierge, in accordance with Hotel policies and Forbes/Preferred Service Standards.

Essential Job Functions:


-Remain knowledgeable of all Front Desk and PBX duties in order to facilitate cohesive and thorough training, and to be able to answer all guest inquiries satisfactorily.
-Effectively train staff so that they are able and empowered to consistently provide service which meets the Hotel's luxury service standards.
-Work closely with Front Office Managers and Guest Service Representatives at the Front Desk.
-Supervise Front Office staff and hold associates accountable to all policies and procedures of the Hotel.
-Assist in coaching and counseling of Front Office associates when appropriate and within boundaries of authority.
-Assist the Front Office Management team with the iPrefer program and maintenance of guest preferences/profiles.
-Help facilitate meetings for Front Office associates on a regular basis; collaborate with Management on the content and execution of meetings.
-Handle guest complaints with courtesy and expediency to the standards of St Julien Hotel & Spa; elevate larger issues to the attention of Front Office Management.
-Assist the Concierge desk during peak times or as needed.
-Ensure that the Front Desk is always clean, organized, and prepared to make an excellent first impression to guests.
-Continually search for ways to improve procedures, training, interviewing, and other Hotel services.
-Treat Hotel associates with dignity and respect at all times - including in regards to scheduling, diversity, appreciation, and recognition.
-Other duties as requested by manager.

About Us
As Boulder's premier Hotel & Spa we strive to create memorable travel experiences for our guests and exceptional employment experiences for our associates. St Julien's goal is to become the destination of choice in the State of Colorado by providing world-class service. To do this, we must find and invest in associates who have talents that will enhance St Julien's Four Star/Four Diamond reputation and brand.

Keywords: St Julien Hotel & Spa, Boulder , Front Desk Supervisor, Other , Boulder, Colorado

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