Front Desk Supervisor
Company: St Julien Hotel & Spa
Location: Boulder
Posted on: May 5, 2022
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Job Description:
Overview
St Julien Hotel & Spa is looking for a service-oriented and
dependable Front Desk Supervisor who will assist in overseeing the
day-to-day operations of the Front Desk, PBX, and Concierge, in
accordance with Hotel policies and Forbes/Preferred Service
Standards.
Essential Job Functions:
-Remain knowledgeable of all Front Desk and PBX duties in order to
facilitate cohesive and thorough training, and to be able to answer
all guest inquiries satisfactorily.
-Effectively train staff so that they are able and empowered to
consistently provide service which meets the Hotel's luxury service
standards.
-Work closely with Front Office Managers and Guest Service
Representatives at the Front Desk.
-Supervise Front Office staff and hold associates accountable to
all policies and procedures of the Hotel.
-Assist in coaching and counseling of Front Office associates when
appropriate and within boundaries of authority.
-Assist the Front Office Management team with the iPrefer program
and maintenance of guest preferences/profiles.
-Help facilitate meetings for Front Office associates on a regular
basis; collaborate with Management on the content and execution of
meetings.
-Handle guest complaints with courtesy and expediency to the
standards of St Julien Hotel & Spa; elevate larger issues to the
attention of Front Office Management.
-Assist the Concierge desk during peak times or as needed.
-Ensure that the Front Desk is always clean, organized, and
prepared to make an excellent first impression to guests.
-Continually search for ways to improve procedures, training,
interviewing, and other Hotel services.
-Treat Hotel associates with dignity and respect at all times -
including in regards to scheduling, diversity, appreciation, and
recognition.
-Other duties as requested by manager.
About Us
As Boulder's premier Hotel & Spa we strive to create memorable
travel experiences for our guests and exceptional employment
experiences for our associates. St Julien's goal is to become the
destination of choice in the State of Colorado by providing
world-class service. To do this, we must find and invest in
associates who have talents that will enhance St Julien's Four
Star/Four Diamond reputation and brand.
Keywords: St Julien Hotel & Spa, Boulder , Front Desk Supervisor, Other , Boulder, Colorado
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