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Application Support

Company: IHS Markit
Location: Boulder
Posted on: May 7, 2022

Job Description:

IHS Markit Data Delivery is based on a robust, state-of-the-art software as a service platform powering any type of application requiring market data and related information. Meeting the most stringent performance standards in throughput, speed and reliability, the platform supports multiple high-availability applications for professionals in financial and corporate institutions around the globe. The Data Delivery group in IHS Markit focuses on providing customers with world class service and operational excellence. The initiative focuses on leveraging IHS Markit's highly regarded expertise in the financial markets to develop innovative solutions to service customer needs. This unit is expected to continue expand its responsibilities and value creation for the firm in the future. Position Summary IHS Markit is seeking an experienced programming professional to provide extensive technology and data integration consultancy to the API customers globally. This hands-on role will require providing technical guidance, help and advice to a large and increasing number of Data Delivery customers. The candidate will be responsible for supporting various customer applications and technologies. The candidate should be comfortable working in multi-system environments and able to provide samples across different development platforms. The candidate will need to be capable to work with different business groups across multiple locations and possess exceptional communication and interpersonal skills. The required candidate must be enthusiastic, proactive and demonstrate a good understanding of development methodologies. The role also requires experience in gathering requirements and delivering samples, FAQs, and providing technical guidance and support. The position requires strong knowledge of Java / C#, HTML, Javascript, JSON, Python and Mongo JS. Financial industry knowledge would be a considerable advantage. Duties & Accountabilities

  • Provide knowledgeable, prompt and courteous support to API users via email and/or phone
  • On-board new API customers to the Data Delivery platform
  • Develop and maintain thorough and accurate samples and documentation for specific API requests as well as generic API concepts
  • Assist Product and Sales for new customer deals
  • On-board new data sets on the Producer API service
  • Configure API services according to business requirements Education & Experience
    • University graduate or equivalent in a computing degree.
    • 3+ years programmer / developer experience in Java / C# / C++.
    • Excellent understanding of software systems and development of enterprise applications.
    • Experience working in a technical support role.
    • Knowledge and experience of financial markets
    • Able to promptly answer support related email, phone calls and other electronic communications.
    • Self motivated, detail-oriented and organized.
    • Experienced with network and software issues.
    • Ability to communicate clearly and concisely on all levels (team, management and customers).
    • Strong inter-personal and communication skills, team player, ability to work in a global team.
    • Ability to work with both technical and not-technical teams. What We Offer
      • Competitive base salary, bonus plans and equity.
      • A comprehensive, benefits package that includes medical, dental, vision and life insurance plans, paid time off, a generous 401k match with no vesting period, parental leave and 3 volunteering days each year. For more information on benefits, please access the benefits page on our careers site:
      • For work locations in the state of Colorado, the anticipated minimum base salary for this role would be $60,902. Compensation will be determined by the education, experience, knowledge, and abilities of the applicant. Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here . We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work. For information please click on the following links: IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

Keywords: IHS Markit, Boulder , Application Support, Other , Boulder, Colorado

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