The purpose of the BREAKFAST ATTENDANT is to connect with guests
at breakfast, ensuring guest satisfaction and provide service
recovery when needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Provides personalized service to all guests.
-Regularly communicates and converses with all guests.
-Prepares food and beverages according to recipe.
-Fully understands and complies with all food safety
-Sets up breakfast area before guests begin to arrive; displays the
food and beverages in an organized and attractive manner according
to brand standards/requirements.
-Efficiently replenishes buffet with food, beverages and/or
supplies as needed.
-Maintains cleanliness of buffet area throughout the morning by
reorganizing and tidying food area as necessary.
-Properly disposes of used plates, utensils, napkins and/or cups as
-May be responsible for keeping inventory stocked by ordering
additional food and/or supplies as needed
-Responds quickly to guest requests in a friendly manner; follows
up to ensure guest satisfaction.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.