Senior Clerk - Boulder, CO
Company: Unitedhealth Group
Location: Boulder
Posted on: June 23, 2022
Job Description:
Do you have compassion and a passion to help others?
Transforming healthcare and millions of lives as a result starts
with the values you embrace and the passion you bring to
achieveyour lifes best work.SMThe Senior Clerk is a member of a
high performing, dynamicClinic Operations Support Team (COST)under
the Patient Service Center (PSC) responsible for timely and
accurate data entry and validation that is essential to the PSC and
Clinic operations by working together to deliver an exceptional
patient experience. Primary responsibilities include, but are not
limited to, reviewing and processing information within the
appropriate systems according to established business rules and
performance goals for accuracy and efficiency.This position is
full-time, Monday - Friday. Employees are required to work our
normal business hours of 8:00am 5:00pm. It may be necessary, given
the business need, to work occasional overtime or weekends. Our
office is located at 4990 Pearl East Circle, Suite 300, Boulder, CO
80301.Primary Responsibilities:
- This individual will be part of the Clinic Operations Support
Team (COST) reporting under the Patient Service Center (PSC)
- Work collaboratively with Clinic Leaders (Providers, Admins,
and clinic staff) and PSC Leadership
- Maintains accuracy of customer resource applications (e.g.,
Clinic/Provider Directory) to ensure our customers have the most
current guidance published to properly care for our patients
- Demonstrate a detailed understanding of the level of support
the COST provides to our customers
- Add, Remove, or Adjust clinic Provider and Resource work
template schedules utilizing scheduling software tools
- Add, Remove, or Adjust clinic Provider and Resource schedule
availability utilizing scheduling software tools
- Customer Focus. Assesses customers' needs and considers
customer in all decision making processes to ensure a positive
customer experience
- Communicates with management all issues that impact the
accurate, timely and complete accomplishment of all assigned
tasks
- Identifies and communicates to management recommendations for
process improvement
- Displays dignity and respect in all interactions
- Identifies and performs appropriate action in situations where
it is necessary to obtain appropriate documentation for proper
advancement
- Prioritizes and organizes own work to meet agreed upon
deadlines
- Conducts research to provide the right information that is
requested
- Accepts responsibility and accountability for all decisions and
completed duties
- Takes initiative and requires little assistance with standard
and non-standard requests
- Acknowledge, address, and respond in a professional and timely
manner to all correspondence received
- Monitor, track, validate, and/or integrate data information and
requests into our customer resources
- Identify the level of urgency of requests that have immediate
impact to business operations
- The pace is fast, so your ability to multi-task is essential.
You should also enjoy working with people and have the
communication skills necessary to build strong relationships with
our customers.
- Regular, consistent, and timely attendance
- Performs all other duties as assignedYoull be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher)
- Basic proficiency with Microsoft Office Microsoft Word (create
and edit correspondence), Microsoft Outlook (email and calendar
management), and Microsoft Excel (ability to create, edit, and sort
spreadsheets, basic analytical formulas (VLOOKUP, if)
- Full COVID-19 vaccination is an essential requirement of this
role. UnitedHealth Group will adhere to all federal, state, and
local regulations as well as all client requirements and will
obtain necessary proof of vaccination prior to employment to ensure
compliancePreferred Qualifications:
- Associates or Bachelor's Degree (or higher) in Healthcare
Administration or Business Administration, OR 1+ years of
healthcare experience
- Customer Service experience
- Experience with eClinical Works (eCW)
- Medical facility (non-clinical) office experienceSoft Skills:
- Ability to professionally communicate with leadership,
including but not limited to physicians and senior level
leadership
- Ability to anticipate customer needs and pro-actively offer
solutions
- Ability to pro-actively anticipate business needs and follow-up
accordingly
- Excellent written and verbal communication skills
- Excellent attention to detail
- Ability to work independently and complete project requirements
in an efficient and timely manner
- Ability to effectively multi tasks and prioritize
- Ability to easily adapt to changing environment and
prioritiesPhysical & Work Environment:
- Ability to sit for extended periods of time
- Ability to stand for extended periods of time
- Ability to use logical reasoning for simple and complex problem
solving
- Ability to receive and comprehend instructions verbally and/or
in writingUnitedHealth Group requires all new hires and employees
to report their COVID-19 vaccination status.Military & Veterans
find your next mission: We know your background and experience is
different and we like that. UnitedHealth Group values the skills,
experience and dedication that serving in the military demands. In
fact, many of the values defined in the service mirror what the
UnitedHealth Group culture holds true: Integrity, Compassion,
Relationships, Innovation and Performance. Whether you are looking
to transition from active duty to a civilian career, or are an
experienced veteran or spouse, we want to help guide your career
journey. Learn more at Learn how Teresa, a Senior Quality
Analyst,works withmilitary veterans and ensures they receive the
best benefits and experience possible.Careers with WellMed.Our
focus is simple. We're innovators in preventative health care,
striving to change the face of health care for seniors. We're
impacting 550,000+ lives, primarily Medicare eligible seniors in
Texas and Florida, through primary and multi-specialty clinics, and
contracted medical management services. We've joined Optum, part of
the UnitedHealth Group family of companies, and our mission is to
help the sick become well and to help patients understand and
control their health in a lifelong effort at wellness. Our
providers and staff are selected for their dedication and focus on
preventative, proactive care. For you, that means one incredible
team and a singular opportunity to doyour life's best
work.SMColorado Residents Only: The salary range for Colorado
residents is $15.00 to $22.02. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, youll find a far-reaching choice of benefits
and incentives.Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer, and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment.Keywords: UnitedHealth Group,
UnitedHealthcare, Optum, health care, office, phone support,
customer service, billing, training class, now hiring, jobs,
career, hiring immediately, #RPO, #REDby Jobble
Keywords: Unitedhealth Group, Boulder , Senior Clerk - Boulder, CO, Other , Boulder, Colorado
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