Senior Clerk - Boulder, CO

Company: Unitedhealth Group
Location: Boulder
Posted on: June 23, 2022

Job Description:

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieveyour lifes best work.SMThe Senior Clerk is a member of a high performing, dynamicClinic Operations Support Team (COST)under the Patient Service Center (PSC) responsible for timely and accurate data entry and validation that is essential to the PSC and Clinic operations by working together to deliver an exceptional patient experience. Primary responsibilities include, but are not limited to, reviewing and processing information within the appropriate systems according to established business rules and performance goals for accuracy and efficiency.This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 4990 Pearl East Circle, Suite 300, Boulder, CO 80301.Primary Responsibilities:

• This individual will be part of the Clinic Operations Support Team (COST) reporting under the Patient Service Center (PSC)
• Work collaboratively with Clinic Leaders (Providers, Admins, and clinic staff) and PSC Leadership
• Maintains accuracy of customer resource applications (e.g., Clinic/Provider Directory) to ensure our customers have the most current guidance published to properly care for our patients
• Demonstrate a detailed understanding of the level of support the COST provides to our customers
• Add, Remove, or Adjust clinic Provider and Resource work template schedules utilizing scheduling software tools
• Add, Remove, or Adjust clinic Provider and Resource schedule availability utilizing scheduling software tools
• Customer Focus. Assesses customers' needs and considers customer in all decision making processes to ensure a positive customer experience
• Communicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasks
• Identifies and communicates to management recommendations for process improvement
• Displays dignity and respect in all interactions
• Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement
• Prioritizes and organizes own work to meet agreed upon deadlines
• Conducts research to provide the right information that is requested
• Accepts responsibility and accountability for all decisions and completed duties
• Takes initiative and requires little assistance with standard and non-standard requests
• Acknowledge, address, and respond in a professional and timely manner to all correspondence received
• Monitor, track, validate, and/or integrate data information and requests into our customer resources
• Identify the level of urgency of requests that have immediate impact to business operations
• The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers.
• Regular, consistent, and timely attendance
• Performs all other duties as assignedYoull be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High School Diploma / GED (or higher)
  • Basic proficiency with Microsoft Office Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), and Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if)
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancePreferred Qualifications:
    • Associates or Bachelor's Degree (or higher) in Healthcare Administration or Business Administration, OR 1+ years of healthcare experience
    • Customer Service experience
    • Experience with eClinical Works (eCW)
    • Medical facility (non-clinical) office experienceSoft Skills:
      • Ability to professionally communicate with leadership, including but not limited to physicians and senior level leadership
      • Ability to anticipate customer needs and pro-actively offer solutions
      • Ability to pro-actively anticipate business needs and follow-up accordingly
      • Excellent written and verbal communication skills
      • Excellent attention to detail
      • Ability to work independently and complete project requirements in an efficient and timely manner
      • Ability to effectively multi tasks and prioritize
      • Ability to easily adapt to changing environment and prioritiesPhysical & Work Environment:
        • Ability to sit for extended periods of time
        • Ability to stand for extended periods of time
        • Ability to use logical reasoning for simple and complex problem solving
        • Ability to receive and comprehend instructions verbally and/or in writingUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst,works withmilitary veterans and ensures they receive the best benefits and experience possible.Careers with WellMed.Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to doyour life's best work.SMColorado Residents Only: The salary range for Colorado residents is $15.00 to $22.02. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, UnitedHealthcare, Optum, health care, office, phone support, customer service, billing, training class, now hiring, jobs, career, hiring immediately, #RPO, #REDby Jobble

Keywords: Unitedhealth Group, Boulder , Senior Clerk - Boulder, CO, Other , Boulder, Colorado