Company: Embassy Suites by Hilton Boulder
Posted on: August 5, 2022
Uniquely Colorado Crafted and located in the new Heart of Boulder,
The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder -
Canyon Boulevard & 28th Street) is your new urban retreat. Step
foot into the space, and you will experience the attention to
detail of these inspired properties.
Come join our amazing team at The Hiltons on Canyon. We are looking
for those who have a passion for service and a drive for
At Sage Hospitality we dare to be different; not only in the
experience we provide our guests, but also in the experiences we
provide our team members. We believe in being true to ourselves and
employing our passions. We are not just looking for employees; we
are looking for storytellers; we are looking for experiential
guides! Our guides are laid-back but attentive, genuinely
enthusiastic, and creative daydreamers who want to share their
passion with others and the community!
Plan and manage the Rooms Department and related area's operations
of the hotel to achieve customer (guests, employees, corporate and
owners) satisfaction and quality service while meeting/exceeding
financial goals. Position is responsible for short and long-term
planning and day-to-day operations of the hotel operations.
Recommends the area's budget and manages expenses within approved
budget constraints. May have responsibility as a member of the
Hotel Executive Committee.
Inspire, motivate and create a customer focus and sales oriented
environment within every department of the business to drive
excellence in market reputation, associate engagement, overall
financial excellence and owner satisfaction.
-Manage associates in the division in order to attract, retain and
motivate the employees; hire, train, develop, empower, coach and
counsel, conduct performance and salary reviews, resolve problems,
provide open communication vehicles, discipline and terminate, as
-Develop, recommend, implement and manage the division's annual
budget, business/marketing plan, forecasts and objectives to
meet/exceed management expectations.
-Implement company programs (Franchise) and manage the operations
of the department in a manner consistent with federal and state
laws and regulations and company policies and procedures to ensure
a high level of quality and customer satisfaction.
-Resolve customer complaints as appropriate to maintain a high
level of customer satisfaction and quality.
-Implement emergency organization procedures and training through
the management of the security staff to ensure appropriate
protection for hotel guests, staff and company assets.
-Create a work environment that allows for personal growth and
development for all associates, encourages an empowered and engaged
workforce while supporting the Sage values.
-Ensure prompt and appropriate response to conflict management.
-Evaluate and support proper staffing levels and positions to
ensure the success of the hotel.
-Support strategies for the property from an operation, staffing
and service perspective while ensuring alignment with the
businesses other disciplines and support teams. Support strategic
planning, development, and coordination of business initiatives and
-Ensure consistent and stabilized systems and processes for the
-Mentor and develop high potential talent and future high potential
talent in line with the organizations talent management
-Implement succession planning within each direct report to provide
new opportunities as associates develop.
-Look for more efficient and effective ways to provide services to
our hotels and owners.
-Leverage technology and third parties where appropriate.
Keywords: Embassy Suites by Hilton Boulder, Boulder , Mgr Operations, Other , Boulder, Colorado
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