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Mgr Operations

Company: Embassy Suites by Hilton Boulder
Location: Boulder
Posted on: August 5, 2022

Job Description:

Why us?

Operations Manager

Uniquely Colorado Crafted and located in the new Heart of Boulder, The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder - Canyon Boulevard & 28th Street) is your new urban retreat. Step foot into the space, and you will experience the attention to detail of these inspired properties.

Come join our amazing team at The Hiltons on Canyon. We are looking for those who have a passion for service and a drive for results.

At Sage Hospitality we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our team members. We believe in being true to ourselves and employing our passions. We are not just looking for employees; we are looking for storytellers; we are looking for experiential guides! Our guides are laid-back but attentive, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community!

Job Overview

Plan and manage the Rooms Department and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee.

Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.

Responsibilities


-Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
-Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
-Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
-Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
-Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
-Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values.
-Ensure prompt and appropriate response to conflict management.
-Evaluate and support proper staffing levels and positions to ensure the success of the hotel.
-Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.
-Ensure consistent and stabilized systems and processes for the customers.
-Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies.
-Implement succession planning within each direct report to provide new opportunities as associates develop.
-Look for more efficient and effective ways to provide services to our hotels and owners.
-Leverage technology and third parties where appropriate.

Keywords: Embassy Suites by Hilton Boulder, Boulder , Mgr Operations, Other , Boulder, Colorado

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