Senior Clerk - Boulder, CO
Company: UnitedHealth Group
Location: Boulder
Posted on: August 6, 2022
Job Description:
Energize your career with one of Healthcare's fastest growing
companies. - - You dream of a great career with a great company -
where you can make an impact and help people. - We dream of giving
you the opportunity to do just this. - And with the incredible
growth of our business, it's a dream that definitely can come true.
Already one of the world's leading Healthcare companies,
UnitedHealth Group is restlessly pursuing new ways to operate our
service centers, improve our service levels and help people lead
healthier lives. - We live for the opportunity to make a difference
and right now, we are living it up.This opportunity is with one of
our most exciting business areas: Optum - a growing part of our
family of companies that make UnitedHealth Group a Fortune 5
leader. Optum helps nearly 60 million Americans live their lives to
the fullest by educating them about their symptoms, conditions and
treatments; helping them to navigate the system, finance their
healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we
do it all with every action focused on our shared values of
Integrity, Compassion, Relationships, Innovation & Performance.Do
you have compassion and a passion to help others? Transforming
healthcare and millions of lives as a result starts with the values
you embrace and the passion you bring to achieve -your life's best
work.SMThe Senior Clerk is a member of a high performing, dynamic
-Clinic Operations Support Team (COST) -under the Patient Service
Center (PSC) responsible for timely and accurate data entry and
validation that is essential to the PSC and Clinic operations by
working together to deliver an exceptional patient experience. -
Primary responsibilities include, but are not limited to, reviewing
and processing information within the appropriate systems according
to established business rules and performance goals for accuracy
and efficiency. -This position is full-time (40 hours/week) Monday
- Friday. Employees are required to have flexibility to work any of
our 8-hour shift schedules during our normal business hours of 8am
- 5pm. It may be necessary, given the business need, to work
occasional overtime. Our office is located at 4990 Pearl East Cir
Ste 300, Boulder, CO 80301.Primary Responsibilities:
- This individual will be part of the Clinic Operations Support
Team (COST) reporting under the Patient Service Center (PSC)
- Work collaboratively with Clinic Leaders (Providers, Admins,
and clinic staff) and PSC Leadership
- Maintains accuracy of customer resource applications (e.g.
Clinic/Provider Directory) to ensure our customers have the most
current guidance published to properly care for our patients
- Demonstrate a detailed understanding of the level of support
the COST provides to our customers
- Add, Remove, or Adjust clinic Provider and Resource work
template schedules utilizing scheduling software tools
- Add, Remove, or Adjust clinic Provider and Resource schedule
availability utilizing scheduling software tools
- Customer Focus. Assesses customers' needs and considers
customer in all decision - making processes to ensure a positive
customer experience
- Communicates with management all issues that impact the
accurate, timely and complete accomplishment of all assigned
tasks
- Identifies and communicates to management recommendations for
process improvement
- Displays dignity and respect in all interactions
- Identifies and performs appropriate action in situations where
it is necessary to obtain appropriate documentation for proper
advancement
- Prioritizes and organizes own work to meet agreed upon
deadlines
- Conducts research to provide the right information that is
requested
- Accepts responsibility and accountability for all decisions and
completed duties
- Takes initiative and requires little assistance with standard
and non-standard requests
- Acknowledge, address, and respond in a professional and timely
manner to all correspondence received
- Monitor, track, validate, and/or integrate data information and
requests into our customer resources
- Identify the level of urgency of requests that have immediate
impact to business operations
- The pace is fast, so your ability to multi-task is essential.
You should also enjoy working with people and have the
communication skills necessary to build strong relationships with
our customers.
- Regular, consistent, and timely attendance
- Performs all other duties as assignedYou'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High school diploma / GED (or higher) OR equivalent
experience
- Basic proficiency with Microsoft Office (Outlook, Word,
Excel)
- Medical facility (non-clinical) office experience
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. Preferred
Qualifications:
- Associates -Degree (or higher) in Healthcare Administration or
Business Administration
- 1+ year of healthcare experience
- Customer Service experience
- Experience with eClinical Works (eCW)Soft Skills:
- Ability to professionally communicate -with leadership,
including but not limited to physicians and senior level
leadership
- Ability to anticipate customer needs and pro-actively offer
solutions
- Ability to pro-actively anticipate -business needs and
follow-up accordingly
- Excellent written and verbal communication skills
- Excellent attention to detail
- Ability to work independently and complete project requirements
in an efficient and timely manner
- Ability to effectively multi tasks and prioritize
- Ability to easily adapt to changing environment and priorities
-Physical & Work Environment: -
- -Ability to sit for extended periods of time
- -Ability to stand for extended periods of time
- -Ability to receive and comprehend instructions verbally and/or
in writing
- -Ability to use logical reasoning for simple and complex
problem solvingUnitedHealth Group requires all new hires and
employees to report their COVID-19 vaccination status.Military &
Veterans find your next mission: We know your background and
experience is different and we like that. UnitedHealth Group values
the skills, experience and dedication that serving in the military
demands. In fact, many of the values defined in the service mirror
what the UnitedHealth Group culture holds true: Integrity,
Compassion, Relationships, Innovation and Performance. Whether you
are looking to transition from active duty to a civilian career, or
are an experienced veteran or spouse, we want to help guide your
career journey. Learn more at Learn how Teresa, a Senior Quality
Analyst, -works with -military veterans and ensures they receive
the best benefits and experience possible. -Careers with Optum.
Here's the idea. We built an entire organization around one giant
objective; make the health system work better for everyone. So when
it comes to how we use the world's large accumulation of health -
related information, or guide health and lifestyle choices or
manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do your life's best
work.SMColorado Only: The salary range for Colorado residents is
$16.00 - $23.51. Pay is based on several factors including but not
limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentivesDiversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, Boulder , Senior Clerk - Boulder, CO, Other , Boulder, Colorado
Didn't find what you're looking for? Search again!
Loading more jobs...