Senior Clerk - Boulder, CO

Company: UnitedHealth Group
Location: Boulder
Posted on: August 6, 2022

Job Description:

Energize your career with one of Healthcare's fastest growing companies. - - You dream of a great career with a great company - where you can make an impact and help people. - We dream of giving you the opportunity to do just this. - And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. - We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve -your life's best work.SMThe Senior Clerk is a member of a high performing, dynamic -Clinic Operations Support Team (COST) -under the Patient Service Center (PSC) responsible for timely and accurate data entry and validation that is essential to the PSC and Clinic operations by working together to deliver an exceptional patient experience. - Primary responsibilities include, but are not limited to, reviewing and processing information within the appropriate systems according to established business rules and performance goals for accuracy and efficiency. -This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4990 Pearl East Cir Ste 300, Boulder, CO 80301.Primary Responsibilities:

• This individual will be part of the Clinic Operations Support Team (COST) reporting under the Patient Service Center (PSC)
• Work collaboratively with Clinic Leaders (Providers, Admins, and clinic staff) and PSC Leadership
• Maintains accuracy of customer resource applications (e.g. Clinic/Provider Directory) to ensure our customers have the most current guidance published to properly care for our patients
• Demonstrate a detailed understanding of the level of support the COST provides to our customers
• Add, Remove, or Adjust clinic Provider and Resource work template schedules utilizing scheduling software tools
• Add, Remove, or Adjust clinic Provider and Resource schedule availability utilizing scheduling software tools
• Customer Focus. Assesses customers' needs and considers customer in all decision - making processes to ensure a positive customer experience
• Communicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasks
• Identifies and communicates to management recommendations for process improvement
• Displays dignity and respect in all interactions
• Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement
• Prioritizes and organizes own work to meet agreed upon deadlines
• Conducts research to provide the right information that is requested
• Accepts responsibility and accountability for all decisions and completed duties
• Takes initiative and requires little assistance with standard and non-standard requests
• Acknowledge, address, and respond in a professional and timely manner to all correspondence received
• Monitor, track, validate, and/or integrate data information and requests into our customer resources
• Identify the level of urgency of requests that have immediate impact to business operations
• The pace is fast, so your ability to multi-task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers.
• Regular, consistent, and timely attendance
• Performs all other duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • High school diploma / GED (or higher) OR equivalent experience
  • Basic proficiency with Microsoft Office (Outlook, Word, Excel)
  • Medical facility (non-clinical) office experience
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Preferred Qualifications:
    • Associates -Degree (or higher) in Healthcare Administration or Business Administration
    • 1+ year of healthcare experience
    • Customer Service experience
    • Experience with eClinical Works (eCW)Soft Skills:
      • Ability to professionally communicate -with leadership, including but not limited to physicians and senior level leadership
      • Ability to anticipate customer needs and pro-actively offer solutions
      • Ability to pro-actively anticipate -business needs and follow-up accordingly
      • Excellent written and verbal communication skills
      • Excellent attention to detail
      • Ability to work independently and complete project requirements in an efficient and timely manner
      • Ability to effectively multi tasks and prioritize
      • Ability to easily adapt to changing environment and priorities -Physical & Work Environment: -
        • -Ability to sit for extended periods of time
        • -Ability to stand for extended periods of time
        • -Ability to receive and comprehend instructions verbally and/or in writing
        • -Ability to use logical reasoning for simple and complex problem solvingUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SMColorado Only: The salary range for Colorado residents is $16.00 - $23.51. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentivesDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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