Guest Services Supervisor
Company: Residence Inn - Boulder
Posted on: November 26, 2022
Residence Inn - Boulder
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The purpose of a Guest Services Supervisor is to assist the Guest
Service Manager by overseeing the responsibilities of the Front
Office staff ensuring that the guests are being serviced in a
professional and competent manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work with Guest Services Manager to train and monitor front office
Monitors Guest Service Scores daily and takes action to improve
guest satisfaction through training, coaching and problem
Communicates with the Engineering Department regarding any
maintenance requests from the guests.
Communicates with the Housekeeping Department regarding guest rooms
Has complete working knowledge of software system, including all
daily transactions and those which are not performed often.
Has full understanding of software system and assists with
reservations, and checking guests in and out of the hotel.
Knows how and where to post all charges.
Handles checks and credit cards received from the guests for
payment of hotel charges.
Knows all room rates.
Assists the Guest Service Manager by handling special requests,
group blocking and unusual circumstances.
Maintains regular attendance, is consistently on time, and observes
prescribed work, break and meal periods in compliance with
Maintains high standards of personal appearance and grooming, which
include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service
to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works
Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree (B. A.) from four-year college or university; or
one to two years related experience and/or training; or equivalent
combination of education and experience.
Must have flexibility to work nights and weekends.
Must be able to read and write fluent English.
Ability to read and comprehend simple instructions, short
correspondence, and memos.
Ability to write simple correspondence.
Ability to interpret and perform basic computer and POS system
functions. Knowledge of Outlook, Word and Excel.
Position will supervise front desk staff, in conjunction with the
Guest Service Manager.
The work environment normally entails the following:
Indoor work environment
Minimal to moderate noise levels consistent with hotel
Top of Form
During the course of performing the physical demands of this
position, associates are expected to observe and adhere to safety
and security procedures, promoting a safe work environment.
The physical activity normally entails the following
Position is expected to:
Stand more than 2/3 of the time
Walk more than 2/3 of the time
Sit less than 1/3 of the time
Lift up to ten pounds.
Push / pull up to 10 pounds.
Our company does not discriminate against its associates or
applicants because of race, color, religion, sex, pregnancy,
national origin, ancestry, age, marital status, sexual orientation,
veteran status, physical or mental disability or medical condition.
Equal employment opportunity will be extended to all persons in all
aspects of the employer-associate relationships, including
recruitment, hiring, advancement, compensation, benefits, training,
promotion, transfer, discipline, layoff, recall and termination.
Every reasonable accommodation will be made for disabled
Resumes and applications for employment will be evaluated on the
basis of qualifications to meet the requirements of the position
and ability to perform the requirements of the
Keywords: Residence Inn - Boulder, Boulder , Guest Services Supervisor, Other , Boulder, Colorado
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