Patient Care Coordinator - Boulder, CO
Company: UnitedHealth Group
Location: Boulder
Posted on: May 22, 2023
Job Description:
$2000 Sign On Bonus For External CandidatesOptum is a global
organization that delivers care, aided by technology to help
millions of people live healthier lives. The work you do with our
team will directly improve health outcomes by connecting people
with the care, pharmacy benefits, data and resources they need to
feel their best.Here, you will find a culture guided by diversity
and inclusion, talented peers, comprehensive benefits, and career
development opportunities. Come make an impact on the communities
we serve as you help us advance health equity on a global
scale.Join us to start Caring. Connecting. Growing together.The
Patient Care Coordinator is responsible for assisting patients with
navigating their insurance benefits, cost of service and financial
assistance needs. Individuals in this role serve as a liaison
between medical staff, patient financial services, insurance
payers, patients, family members and other team members to ensure
excellent patient care.This position is full - time (40 hours /
week), Mondays and Wednesday - Friday. Employees are required to
work any full - time (40 hours / week) 10-hour shift between the
hours of 7:00 AM - 5:30 PM including the flexibility to work
weekends based on business need. Once hours are set, they will
remain the same unless the needs of the business change. This
position is in partnership with Boulder Community Health and our
office is located at 4747 ARAPAHOE AVENUE, BOULDER, CO.Primary
Responsibilities:
- Responsible for obtaining all demographics and insurance
information
- Point of service collections
- Authorizations from patients (or their representatives) and
physicians in a courteous and efficient manner for billing
- Answering phones
- Other duties pertinent to optimal patient experience, patient
flow, and efficient staff utilization are also expected
- This includes, but is not limited to the information outlined
below:
- Insurance:
-
- Verification of insurance eligibility, benefits, and
authorizations
- Notifying insurance payers of patient admissions
- Ensure appropriate insurance coverage is listed within a
patient's account
- Financial Assistance:
-
- Point of contact for uninsured patients
- Collaborate with Patient Financial Services and Med Data to
screen patients for financial assistance
- Provide estimates to patients for upcoming / current
services
- Collections:
-
- Contact patients prior to their procedures and collect
payments
- Work with patients to set up payment plans and loan
programs
- Act as a liaison between patients and BCH upper management to
create special payment arrangements
- Customer Service:
-
- Collect confidential and sensitive information in a respectful
manner
- Assist patients, departments and providers with eligibility,
benefits and authorization questions and cost information
- Remain knowledgeable with changing workflows
- Training:
-
- Orienting and onboarding new team members
- Testing and developing new workflows
- Updating reference guides as needed
- Collaborating with department trainers on new materials and
training strategies
- Leadership:
-
- Navigate difficult conversations resourcefully and
respectfully
- Communicate protocols and complex terminology in a manner easy
to understand
- Motivate teammates to achieve goals set by department
- Complete Revenue Cycle Overview Training to Include:
-
- Basic understanding of how each part of the Revenue Cycle is
integrated
- Shadow multiple parts of the Revenue Cycle (Scheduling,
Authorizations, Registration, Billing)
- Ability to direct patients to the appropriate resource for
questions regarding scheduling, authorizations, billing etc.You'll
be rewarded and recognized for your performance in an environment
that will challenge you and give you clear direction on what it
takes to succeed in your role as well as provide development for
other roles you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of customer service experience
- Ability to work onsite in Boulder, CO
- Ability to work any full - time (40 hours / week) 10-hour shift
between the hours of 7:00 AM - 5:30 PM on Mondays and from
Wednesday - Friday including the flexibility to work weekends based
on business need
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation.Preferred
Qualifications:
- 1+ years of experience in an office OR medical environment
- Computer skills and the ability to navigate Windows and have
keyboard skills, including experience with using Microsoft Word
(create and send documents) and Microsoft Outlook (scheduling
meetings and sending emails)
- Knowledge of medical terminology
- Ability to work with handing cash transactions
- Ability to work with Electronic Medical Records
- Knowledge of insurance, coding, authorizations, and revenue
cycleSoft Skills:
- Oral and Written Communication Skills
- Confidentiality
- Multi - tasking
- Listening
- Integrity
- Attention to detail
- Problem Solving To protect the health and safety of our
workforce, patients and communities we serve, UnitedHealth Group
and its affiliate companies required all employees to disclose
COVID-19 vaccination status prior to beginning employment. In
addition, some roles and locations require full COVID-19
vaccination, including boosters, as an essential job function.
UnitedHealth Group adheres to all federal, state and local COVID-19
vaccination regulations as well as client COVID-19 vaccination
requirements and will obtain the necessary information from
candidates prior to employment to ensure compliance. Candidates
must be able to perform all essential job functions with or without
reasonable accommodation. Failure to meet the vaccination
requirement may result in rescission of an employment offer or
termination of employment.Careers with OptumInsight. Information
and technology have amazing power to transform the Healthcare
industry and improve people's lives. This is where it's happening.
This is where you'll help solve the problems that have never been
solved. We're freeing information so it can be used safely and
securely wherever it's needed. We're creating the very best ideas
that can most easily be put into action to help our clients improve
the quality of care and lower costs for millions. This is where the
best and the brightest work together to make positive change a
reality. This is the place to do your life's best work.SMColorado
Residents Only: The salary range for Colorado residents is $16.00 -
$27.31. Pay is based on several factors including but not limited
to education, work experience, certifications, etc. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives.**PLEASE NOTE** The sign on bonus
is only available to external candidates. Candidates who are
currently working for a UnitedHealth Group, UnitedHealthcare or
related entity in a full time, part time, or per diem basis
("Internal Candidates") are not eligible to receive a sign on
bonus.At UnitedHealth Group, our mission is to help people live
healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Boulder , Patient Care Coordinator - Boulder, CO, Other , Boulder, Colorado
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