Patient Care Coordinator - Boulder, CO

Company: UnitedHealth Group
Location: Boulder
Posted on: May 22, 2023

Job Description:

$2000 Sign On Bonus For External CandidatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.The Patient Care Coordinator is responsible for assisting patients with navigating their insurance benefits, cost of service and financial assistance needs. Individuals in this role serve as a liaison between medical staff, patient financial services, insurance payers, patients, family members and other team members to ensure excellent patient care.This position is full - time (40 hours / week), Mondays and Wednesday - Friday. Employees are required to work any full - time (40 hours / week) 10-hour shift between the hours of 7:00 AM - 5:30 PM including the flexibility to work weekends based on business need. Once hours are set, they will remain the same unless the needs of the business change. This position is in partnership with Boulder Community Health and our office is located at 4747 ARAPAHOE AVENUE, BOULDER, CO.Primary Responsibilities:

• Responsible for obtaining all demographics and insurance information
• Point of service collections
• Authorizations from patients (or their representatives) and physicians in a courteous and efficient manner for billing
• Answering phones
• Other duties pertinent to optimal patient experience, patient flow, and efficient staff utilization are also expected
• This includes, but is not limited to the information outlined below:
• Insurance:
• • Verification of insurance eligibility, benefits, and authorizations
  • Notifying insurance payers of patient admissions
  • Ensure appropriate insurance coverage is listed within a patient's account
  • Financial Assistance:
  • • Point of contact for uninsured patients
    • Collaborate with Patient Financial Services and Med Data to screen patients for financial assistance
    • Provide estimates to patients for upcoming / current services
    • Collections:
    • • Contact patients prior to their procedures and collect payments
      • Work with patients to set up payment plans and loan programs
      • Act as a liaison between patients and BCH upper management to create special payment arrangements
      • Customer Service:
      • • Collect confidential and sensitive information in a respectful manner
        • Assist patients, departments and providers with eligibility, benefits and authorization questions and cost information
        • Remain knowledgeable with changing workflows
        • Training:
        • • Orienting and onboarding new team members
          • Testing and developing new workflows
          • Updating reference guides as needed
          • Collaborating with department trainers on new materials and training strategies
          • Leadership:
          • • Navigate difficult conversations resourcefully and respectfully
            • Communicate protocols and complex terminology in a manner easy to understand
            • Motivate teammates to achieve goals set by department
            • Complete Revenue Cycle Overview Training to Include:
            • • Basic understanding of how each part of the Revenue Cycle is integrated
              • Shadow multiple parts of the Revenue Cycle (Scheduling, Authorizations, Registration, Billing)
              • Ability to direct patients to the appropriate resource for questions regarding scheduling, authorizations, billing etc.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
                • High School Diploma / GED (or higher)
                • 1+ years of customer service experience
                • Ability to work onsite in Boulder, CO
                • Ability to work any full - time (40 hours / week) 10-hour shift between the hours of 7:00 AM - 5:30 PM on Mondays and from Wednesday - Friday including the flexibility to work weekends based on business need
                • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications:
                  • 1+ years of experience in an office OR medical environment
                  • Computer skills and the ability to navigate Windows and have keyboard skills, including experience with using Microsoft Word (create and send documents) and Microsoft Outlook (scheduling meetings and sending emails)
                  • Knowledge of medical terminology
                  • Ability to work with handing cash transactions
                  • Ability to work with Electronic Medical Records
                  • Knowledge of insurance, coding, authorizations, and revenue cycleSoft Skills:
                    • Oral and Written Communication Skills
                    • Confidentiality
                    • Multi - tasking
                    • Listening
                    • Integrity
                    • Attention to detail
                    • Problem Solving To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SMColorado Residents Only: The salary range for Colorado residents is $16.00 - $27.31. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED

Keywords: UnitedHealth Group, Boulder , Patient Care Coordinator - Boulder, CO, Other , Boulder, Colorado