Regional IT Specialist

Company: Nutanix
Location: Boulder
Posted on: May 22, 2023

Job Description:

About NetAppWe're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob Summary As a Regional IT Specialist, you are responsible for supporting Client technology and services for NetApp employees located in Windsor, UK Netapp location as well as remote support for the other geographic regions where NetApp resides. -This includes but not limited to Desktop/Laptop break/fix, reimaging, troubleshooting, Audio/Visual Conference Room support including some event support, desk & mobile phone support. Additionally you may be asked to assist with telecom, switch, network, idf racking---etc in the local office infrastructure changes required at location. You may also travel between locations to provide onsite support, training, and issue resolution. -This is an internal user-facing role where your skill at maintaining and developing relationships with internal customers is crucial.Job Requirements --- - - -Excellent communication skills.--- - - -Ability to work collaboratively with other IT specialists and cross-functionally with other technical team members.--- - - -Self motivated and able work without direct supervision ---- - - -Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment. ---- - - -Creative approach to problem solving.--- - - -Ability to handle multiple tasks concurrently with competing deadlines.--- - - -Willingness to travel regularly to customer sites for installations, troubleshooting, user training, and relationship management--- - - -Familiarity with networking and telecom environments.Essential Functions: -The Regional IT Specialist's role is part of NetApp's IT function and is responsible for a wide range technical support tasks in the EMEA region. - The essential functions of this role include:--- - - -Laptop/Desktop Break-Fix, Remote Desktop Support, ---- - - -Support OS, variety of applications, security agents/services, and hardware issues for users (MAC OS, Windows, IOS, Android)--- - - -Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes. ---- - - -Provide user training and education.--- - - -Reimaging with Data transfer a requirement--- - - -New HW delivery and setup--- - - -Printer installation and troubleshooting--- - - -Conference room support, maintenance and project assistance refreshing technology--- - - -Knowledge of Office 365 application usage critical--- - - -Knowledge of ITIL processes with a focus around Incident, Problem and Change Management.Responsibility and Interaction:--- - - -Responsibility: -o - - -The types of tasks this individual is responsible for are a mix of regular and unstructured; and assignments are moderate in scope.o - - -Exercises judgment within defined procedures and practices. -o - - -This individual helps to identify semi-routine problems and generates possible solutions. ---- - - -Interaction: -o - - -This individual interacts primarily with their direct manager and the technical team on assigned projects; may work with functional peers on some tasks.o - - -Regular contact with all levels of employees -o - - -Regular review of assignments and detailed direction is provided to them by their manager.o - - -The ideal candidate actively contributes to team activities and goals using effective verbal and interpersonal skills to share their experience and ideas. - -Education --- - - -A minimum of 3 years of direct experience is required. -5 years + of direct experience is preferred. ---- - - -A Bachelor of Arts or Science Degree required; Computer Science, Information Technology, or related technical field is preferred; or equivalent experience. -Did you know---Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.Why NetApp?In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.

Keywords: Nutanix, Boulder , Regional IT Specialist, Other , Boulder, Colorado