IT Service Delivery Specialist

Company: Kforce Technology
Location: Boulder
Posted on: September 14, 2023

Job Description:

Kforce has a client that is seeking an IT Service Delivery Specialist in Boulder, CO.

Responsibilities:

• Planning & Administration
  
• Follow and enforce policies regarding IT management, security, standards, and procedures
  
• Assists users with business proposal generation, regarding our standards and policies IT Infrastructure & Support
  
• Ensure optimum support for end-users at all times within agreed service levels
  
• Ensure that relevant IT documentation is maintained and up to date
  
• Support and maintain the IT Infrastructure security standards to be compliant with the security policy
  
• Support and maintain the IT Infrastructure systems and data access - to be managed in collaboration with Service Desk
  
• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
  
• Support and maintain the IT Infrastructure asset management - including Hardware lifecycle management and SW licensing
  
• Support and maintain the IT Infrastructure audit compliance
  
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
  
• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group
  
• Uses the helpdesk as the central point for all IT issues and service requests communication
  
• Establish good working relationship with users and other sources of support and assistance
  
• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
  

Keywords: Kforce Technology, Boulder , IT Service Delivery Specialist, Other , Boulder, Colorado