IT Service Delivery Specialist
Company: Kforce Technology
Location: Boulder
Posted on: September 14, 2023
Job Description:
Kforce has a client that is seeking an IT Service Delivery
Specialist in Boulder, CO.
Responsibilities:
- Planning & Administration
- Follow and enforce policies regarding IT management, security,
standards, and procedures
- Assists users with business proposal generation, regarding our
standards and policies IT Infrastructure & Support
- Ensure optimum support for end-users at all times within agreed
service levels
- Ensure that relevant IT documentation is maintained and up to
date
- Support and maintain the IT Infrastructure security standards
to be compliant with the security policy
- Support and maintain the IT Infrastructure systems and data
access - to be managed in collaboration with Service Desk
- Support and maintain the IT Infrastructure backup and recovery
including Disaster Recovery Planning
- Support and maintain the IT Infrastructure asset management -
including Hardware lifecycle management and SW licensing
- Support and maintain the IT Infrastructure audit
compliance
- Support the appropriate level of service for a centrally
provided and maintained IT Infrastructure for: server, clients,
printers and other standardized peripherals, data communication
(LAN, WAN, WLAN, VPN access and required components), voice
communication (local and remote)
- Act as a local point for all IT issues (Infrastructure and
Application) at your site and within the Area and ensure engagement
with the appropriate IT Group
- Uses the helpdesk as the central point for all IT issues and
service requests communication
- Establish good working relationship with users and other
sources of support and assistance
- Build the relationship between IT and the Business to become
the trusted partner for delivering value and high levels of
Service
Keywords: Kforce Technology, Boulder , IT Service Delivery Specialist, Other , Boulder, Colorado
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