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Software Engineer - Operational Support Systems (OSS)

Company: DISH
Location: Boulder
Posted on: April 3, 2024

Job Description:

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network---. -Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities

DISH is looking for an engineer with hands-on experience with AWS services and scripting languages such as Python and Bash. -This team operates the Wireless IT OSS(Operational Support Systems) platform. Together with BSS(Business Support Systems) and Network CORE system supports various end-to-end telecommunication services like Device & SIM provisioning, Order Provisioning, Number Management, and LTP/BPI inventory. - -Responsibilities:Taking ownership of customer issues reported and seeing problems through to resolution within agreed time limitsAsk customers targeted questions to quickly understand the root of the problemInteract with clients/vendors through a series of actions, either via phone, email, or chat, until they've solved a technical issueProvide prompt and accurate feedback to customers

  • Follow up with clients to ensure their IT systems are fully functional after troubleshootingActive monitoring of alerts & operational dashboards for availability, latency, performance, and capacity, ensuring all issues are properly logged
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system, software & hardware issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsWriting scripts for automation of error handling & handling order falloutsRefer to internal database or external resources to provide accurate tech solutionsPrioritize and manage several open issues at one timePrepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals
    Skills, Experience and Requirements

    Education and Experience:Bachelor's Degree in Information Technology, Computer Science, or a relevant field with 6+ years experience, or 7+ years of software engineering experience - -Skills:Proven work experience as a Technical Support Engineer building and maintaining production systemsStrong background of cloud infrastructure (AWS) utilizing KubernetesHands-on experience with Python and Bash scriptingExperience in OSS/BSS systems like ANI/BPI, intelligent provisioning, order management, etc highly preferredGood understanding of computer systems, mobile devices, and other tech products
  • Excellent problem-solving and ability to diagnose and troubleshoot technical issuesAbility to provide step-by-step technical help, both written and verbal
    Salary Ranges

    Compensation: $96,250.00/Year - $137,500.00/Year
    Benefits

    We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: .------ - -The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. -This will be posted for a minimum of 3 days or until the position is filled.

Keywords: DISH, Boulder , Software Engineer - Operational Support Systems (OSS), Other , Boulder, Colorado

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