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Tier II / Service Desk Technician

Company: GAMA-1 Technologies
Location: Boulder
Posted on: January 7, 2021

Job Description:

GAMA-1 has an immediate opportunity for a Tier II / Service Desk Analyst located in Boulder, CO (mostly remote while under COVID precautions, however onsite is expected once reopening). Must be able to travel to the office periodically to touch equipment or meet with customers.

Are you ready to join our great team? You would be responsible for providing in-person IT Tier 2 support for a federal agency staff including direct interaction with the Executive staff and management. You will provide front-line support for end-user hardware including laptops, monitors, peripherals, and printers, and you would work to identify, research, and resolve advanced technical problems.
What is in it for you?


  • You will be stepping into a mature team where you can leverage your expertise in Help Desk Support - raising the bar IT Service Delivery excellence

  • GAMA-1, Inc. offers a comprehensive benefits package that includes health insurance dental insurance, life insurance, professional training reimbursement, 401K, disability insurance, and much, much more!

  • GAMA-1, Inc. is committed to creating an employee environment that fosters professional development, as well as personal growth and satisfaction. Through our total compensation package, we offer our employees the means to reach these goals.
    Duties and Responsibilities

    • Provide in-person IT Tier 2 support for a federal agency staff including direct interaction with the Executive staff and management.

    • Provide Tier 2 application support for end-user systems, including Office 2016, McAfee Antivirus, Windows OS, Web Browsers, Cisco AnyConnect, VPN, McAfee Endpoint Encryption, internal proprietary and managed applications.

    • Provide technical support for end-user hardware including laptops, monitors, peripherals, and printers.

    • Provide support for mobile devices including iOS and Android devices.

    • Troubleshoot connectivity and networking issues.

    • Responsible for onboarding and new hire laptop deployments.

    • Maintain and track equipment stock for the office including laptops, monitors, desk phones, and peripherals.

    • Administer Light Active Directory (password resets, unlocking accounts, etc.).

    • Candidate will be required to maintain and troubleshoot issues with the Tandberg/Cisco video conferencing equipment.

    • Provide support for executive meetings, board meetings, and vendor events to include the use of WEBEX

    • Responds to telephone calls, email and personnel requests for technical support.

    • Documents, tracks and monitors the problem to ensure a timely resolution.

    • Relies on limited experience and judgment to plan and accomplish goals. Works under general supervision.

    • Responsible for the support of unplanned technical problems and may be required to work after designated hours to resolve urgent or time-sensitive issues.
      Basic Qualifications:

      • 3+ years of IT Service Desk / Help Desk experience in a professional environment and using an enterprise-grade ticketing system

      • 3+ years of experience supporting a Windows enterprise environment (e.g. Windows 7/10, Server 2012/2016)

      • 3+ years of experience supporting enterprise IT software (MS Office, Adobe Acrobat, etc.)

      • 2+ years of experience supporting mobile devices in an enterprise environment

      • 1+ years of experience with Windows OS imaging using Norton Ghost, SCCM, or comparable tool
        Preferred Qualifications:

        • AA degree in IT, Computer Science, or related field

        • Highly effective communication and refined customer service skills

        • Ability to work independently and with minimal supervision.

        • Must be responsive, reliable and able to prioritize tasks efficiently.
          ABOUT GAMA-1
          GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.com
          GAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
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Keywords: GAMA-1 Technologies, Boulder , Tier II / Service Desk Technician, Professions , Boulder, Colorado

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