Tier II / Service Desk Technician
Company: GAMA-1 Technologies
Location: Boulder
Posted on: January 7, 2021
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Job Description:
GAMA-1 has an immediate opportunity for a Tier II / Service Desk
Analyst located in Boulder, CO (mostly remote while under COVID
precautions, however onsite is expected once reopening). Must be
able to travel to the office periodically to touch equipment or
meet with customers.
Are you ready to join our great team? You would be responsible for
providing in-person IT Tier 2 support for a federal agency staff
including direct interaction with the Executive staff and
management. You will provide front-line support for end-user
hardware including laptops, monitors, peripherals, and printers,
and you would work to identify, research, and resolve advanced
technical problems.
What is in it for you?
You will be stepping into a mature team where you can leverage your
expertise in Help Desk Support - raising the bar IT Service
Delivery excellence
GAMA-1, Inc. offers a comprehensive benefits package that includes
health insurance dental insurance, life insurance, professional
training reimbursement, 401K, disability insurance, and much, much
more!
GAMA-1, Inc. is committed to creating an employee environment that
fosters professional development, as well as personal growth and
satisfaction. Through our total compensation package, we offer our
employees the means to reach these goals.
Duties and Responsibilities
Provide in-person IT Tier 2 support for a federal agency staff
including direct interaction with the Executive staff and
management.
Provide Tier 2 application support for end-user systems, including
Office 2016, McAfee Antivirus, Windows OS, Web Browsers, Cisco
AnyConnect, VPN, McAfee Endpoint Encryption, internal proprietary
and managed applications.
Provide technical support for end-user hardware including laptops,
monitors, peripherals, and printers.
Provide support for mobile devices including iOS and Android
devices.
Troubleshoot connectivity and networking issues.
Responsible for onboarding and new hire laptop deployments.
Maintain and track equipment stock for the office including
laptops, monitors, desk phones, and peripherals.
Administer Light Active Directory (password resets, unlocking
accounts, etc.).
Candidate will be required to maintain and troubleshoot issues with
the Tandberg/Cisco video conferencing equipment.
Provide support for executive meetings, board meetings, and vendor
events to include the use of WEBEX
Responds to telephone calls, email and personnel requests for
technical support.
Documents, tracks and monitors the problem to ensure a timely
resolution.
Relies on limited experience and judgment to plan and accomplish
goals. Works under general supervision.
Responsible for the support of unplanned technical problems and may
be required to work after designated hours to resolve urgent or
time-sensitive issues.
Basic Qualifications:
3+ years of IT Service Desk / Help Desk experience in a
professional environment and using an enterprise-grade ticketing
system
3+ years of experience supporting a Windows enterprise environment
(e.g. Windows 7/10, Server 2012/2016)
3+ years of experience supporting enterprise IT software (MS
Office, Adobe Acrobat, etc.)
2+ years of experience supporting mobile devices in an enterprise
environment
1+ years of experience with Windows OS imaging using Norton Ghost,
SCCM, or comparable tool
Preferred Qualifications:
AA degree in IT, Computer Science, or related field
Highly effective communication and refined customer service
skills
Ability to work independently and with minimal supervision.
Must be responsive, reliable and able to prioritize tasks
efficiently.
ABOUT GAMA-1
GAMA-1 is a rapidly growing technology business that is based in
Greenbelt, Maryland. GAMA-1 Technologies provides strategic
information assurance, information security, and business
enterprise and networking solutions to the Federal Government. Our
success is based on the utilization of industry and agency
standards, establishment of standardized processes, and IT Services
expertise. At GAMA-1, we believe employees should grow, achieve,
and develop just as the company grows, achieves, and develops.
GAMA-1 is committed to providing our employees with opportunities
for career advancement throughout their employment. For more
information, visit www.gama1tech.com
GAMA-1 is an Equal Opportunity Employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity
or national origin.
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Keywords: GAMA-1 Technologies, Boulder , Tier II / Service Desk Technician, Professions , Boulder, Colorado
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