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Police Dispatcher

Company: City of Boulder
Location: Boulder
Posted on: January 15, 2022

Job Description:


The City of Boulder requires all employees to be vaccinated for COVID-19.

The City of Boulder is a great place to live, work, grow and play.

With over 300 miles of dedicated bikeways and more than 150 miles of hiking trails, Boulder values active lifestyles and access to nature.Forty-sixthousand acres ofprotectedland provide open space forpassive recreation, natural environments, anda green belt around the city.With world class restaurants and art and music venues, The City of Boulder values diverse culture.

Respect is one of our fiveCity Values (including Customer Service, Collaboration, Integrityand Innovation)and we are committed to equity, diversity and inclusion. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age,disabilityand sexuality. Through our focus onRacial Equity, ouremployee benefits, and the many programs resources we offer our staff, we continually strive to weave respect for one another into the fabric of our organization.

Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspiredfuture.

This job posting is "continuous" or "open until filled" and will close when a qualified candidate is identified and/or hired.


Under direct supervision, this job requires multi-tasking skills and the ability to make quick decisions. Answer emergency telephone lines and obtain information from callers. Prioritize calls and provide proper pre-arrival instructions to callers. Document calls by inputting necessary information in the Computer Aided Dispatch (CAD) system.

Examples of Duties

1. Receive and process emergency and routine telephone calls concerning police, fire and EMS matters. Provides pre-arrival instructions for callers needing medical help. Operates the TDD system (Telephone Device for the Deaf), and Text-2-911.

2. Broadcasts calls for service to appropriate police officers; monitors the status of personnel and equipment and coordinates emergency operations as needed through radio communications. Continually monitors radio traffic; provides supplemental information or dispatches additional personnel and equipment as needed. Operates the Colorado Crime Information Center (CCIC/NCIC) computer system and relays detailed and accurate information to police officers.

3. Monitors intrusion and fire alarms for the public safety building and Community Police Centers. Monitors flood alarms, automated stream and rain gauges and color weather radar and initiates severe weather warnings and flood alert procedures.

4. Assists in training new dispatchers; functions as a liaison between the communications and the public, other departments, divisions and outside agencies and organizations. May operate communications through a Incident Command Vehicle or Mobile Command Post on pre-planned or spontaneous emergency events.

5. Other:

* Performs related duties as required to meet the needs of the City.
* Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to City property.
* Responsible for knowing and complying with all City and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.

Generally, duties and responsibilities are listed from most to least critical or time consuming.



Demonstrated ability to handle multiple demands simultaneously, deal with interruptions, and handle difficult situations under time pressure. Ability to communicate clearly and effectively. Ability to receive, comprehend, and rapidly relay accurate information. Ability to maintain self-control during periods of extreme stress and pressure.Ability to handle confidential information in a secure, professional and discretionary manner. Ability to work closely with others to maintain calm, efficient operations. Demonstrated interpersonal, problem solving, and conflict resolution skills. Attention to detail and organizational skills. Flexibility and openness to change. Ability to learn Computer Aided Dispatch and Enhanced 9-1-1 communication system. Ability to obtain EMD certification within probationary period. Ability to obtain CPR certification. Ability to type at least 35 words per minute. Acceptable background information including criminal history. Due to the inherent duties of this position, applicants selected to continue will undergo a thorough background investigation.

DESIRED QUALIFICATIONS - In addition to the required minimum qualifications:

Prior dispatch experience. Work experience in a Public Safety Answering Point (PSAP). Experience working with Tritech CAD. Bilingual in English/Spanish.

Supplemental Information

Background Information:

Demonstrated personal and professional honesty, integrity, good judgment as shown in applicant's criminal history, background and motor vehicle record, and use of drugs and alcohol. Preference will be given to applicants who have no history of use, sale or possession of illegal substances. Polygraph or Computer Voice Stress Analyzer used for verification of applicant information. Prior to employment, successful applicants are required to submit to a drug test. Some positions will also require medical and/or psychological testing prior to employment.

WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:

Physical Demands:Primarily sedentary physical work with constant sitting up to 8-14 hours/day. Constant and repetitive use of the hands for simple grasping and fine manipulation. Constant and repetitive use of the feet to operate foot controls for radio-transcription. Frequent and repetitivehand/eye coordination to operate personal computer and office equipment. Occasional lifting up to 10lbs. Occasional walking and standing up to two hours/day.Occasional bending, squatting, kneeling, pushing/pulling of light objects, climbing stairs and reaching overhead. Vision for reading, recording and interpreting information; speech communication and hearing to maintain communication with employees, co-workers and the public.

Work Environment: Works primarily in a dispatch center, but may occasionally be required to attend meetings outside of the department or work in the Incident Command Vehicle or Mobile Command Post. Exposure to a darkened environment, air conditioning, and dust.

Machines and Equipment used in work include, but are not limited to the following:Frequently uses standard office equipment consisting mainly of telephone banks and multi-screen computers. Constantly uses a headset.

ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Note: The above description is illustrative only. It is not meant to be all-inclusive.


* Applicants with prior experience may qualify for an increase in starting pay. This has the potential to be up to 15% depending on experience.
* Initial testing will be given by National Testing Network.
* This will not be at the department, but is offered at test centers in the metro Denver area and elsewhere throughout the country.


1. Application submission

2. National Testing Network testing

4. Pre-employment interview

5. Oral Board interview

6. Computer Voice Stress Analysis Test

7. Psychological job suitability test and interview

8. Background check

9. Conditional job offer drug screening

10.Final job offer

The City of Boulder provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

Keywords: City of Boulder, Boulder , Police Dispatcher, Professions , Boulder, Colorado

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