Company: City of Boulder
Posted on: January 15, 2022
The City of Boulder requires all employees to be vaccinated for
The City of Boulder is a great place to live, work, grow and
With over 300 miles of dedicated bikeways and more than 150 miles
of hiking trails, Boulder values active lifestyles and access to
nature.Forty-sixthousand acres ofprotectedland provide open space
forpassive recreation, natural environments, anda green belt around
the city.With world class restaurants and art and music venues, The
City of Boulder values diverse culture.
Respect is one of our fiveCity Values (including Customer Service,
Collaboration, Integrityand Innovation)and we are committed to
equity, diversity and inclusion. We celebrate and support our
differences across all spectrums, including but not limited to
ethnicity, gender, age,disabilityand sexuality. Through our focus
onRacial Equity, ouremployee benefits, and the many programs
resources we offer our staff, we continually strive to weave
respect for one another into the fabric of our organization.
Add your voice and talents to the City of Boulder and help us grow
in service excellence for an inspiredfuture.
This job posting is "continuous" or "open until filled" and will
close when a qualified candidate is identified and/or hired.
Under direct supervision, this job requires multi-tasking skills
and the ability to make quick decisions. Answer emergency telephone
lines and obtain information from callers. Prioritize calls and
provide proper pre-arrival instructions to callers. Document calls
by inputting necessary information in the Computer Aided Dispatch
Examples of Duties
1. Receive and process emergency and routine telephone calls
concerning police, fire and EMS matters. Provides pre-arrival
instructions for callers needing medical help. Operates the TDD
system (Telephone Device for the Deaf), and Text-2-911.
2. Broadcasts calls for service to appropriate police officers;
monitors the status of personnel and equipment and coordinates
emergency operations as needed through radio communications.
Continually monitors radio traffic; provides supplemental
information or dispatches additional personnel and equipment as
needed. Operates the Colorado Crime Information Center (CCIC/NCIC)
computer system and relays detailed and accurate information to
3. Monitors intrusion and fire alarms for the public safety
building and Community Police Centers. Monitors flood alarms,
automated stream and rain gauges and color weather radar and
initiates severe weather warnings and flood alert procedures.
4. Assists in training new dispatchers; functions as a liaison
between the communications and the public, other departments,
divisions and outside agencies and organizations. May operate
communications through a Incident Command Vehicle or Mobile Command
Post on pre-planned or spontaneous emergency events.
* Performs related duties as required to meet the needs of the
* Takes proper safety precautions, anticipates unsafe
circumstances, and acts accordingly to prevent accidents.
Responsible for the safety of self, others, materials, and
equipment. Uses all required safety equipment and follows all
safety regulations, policies and procedures. Reports all accidents
and damage to City property.
* Responsible for knowing and complying with all City and
department policies; participating in professional trainings and
development; and adhering to attendance and workplace attire
Generally, duties and responsibilities are listed from most to
least critical or time consuming.
REQUIRED MINIMUM QUALIFICATIONS:
Demonstrated ability to handle multiple demands simultaneously,
deal with interruptions, and handle difficult situations under time
pressure. Ability to communicate clearly and effectively. Ability
to receive, comprehend, and rapidly relay accurate information.
Ability to maintain self-control during periods of extreme stress
and pressure.Ability to handle confidential information in a
secure, professional and discretionary manner. Ability to work
closely with others to maintain calm, efficient operations.
Demonstrated interpersonal, problem solving, and conflict
resolution skills. Attention to detail and organizational skills.
Flexibility and openness to change. Ability to learn Computer Aided
Dispatch and Enhanced 9-1-1 communication system. Ability to obtain
EMD certification within probationary period. Ability to obtain CPR
certification. Ability to type at least 35 words per minute.
Acceptable background information including criminal history. Due
to the inherent duties of this position, applicants selected to
continue will undergo a thorough background investigation.
DESIRED QUALIFICATIONS - In addition to the required minimum
Prior dispatch experience. Work experience in a Public Safety
Answering Point (PSAP). Experience working with Tritech CAD.
Bilingual in English/Spanish.
Demonstrated personal and professional honesty, integrity, good
judgment as shown in applicant's criminal history, background and
motor vehicle record, and use of drugs and alcohol. Preference will
be given to applicants who have no history of use, sale or
possession of illegal substances. Polygraph or Computer Voice
Stress Analyzer used for verification of applicant information.
Prior to employment, successful applicants are required to submit
to a drug test. Some positions will also require medical and/or
psychological testing prior to employment.
WORKING CONDITIONS - Required Physical and Mental Effort, and
Physical Demands:Primarily sedentary physical work with constant
sitting up to 8-14 hours/day. Constant and repetitive use of the
hands for simple grasping and fine manipulation. Constant and
repetitive use of the feet to operate foot controls for
radio-transcription. Frequent and repetitivehand/eye coordination
to operate personal computer and office equipment. Occasional
lifting up to 10lbs. Occasional walking and standing up to two
hours/day.Occasional bending, squatting, kneeling, pushing/pulling
of light objects, climbing stairs and reaching overhead. Vision for
reading, recording and interpreting information; speech
communication and hearing to maintain communication with employees,
co-workers and the public.
Work Environment: Works primarily in a dispatch center, but may
occasionally be required to attend meetings outside of the
department or work in the Incident Command Vehicle or Mobile
Command Post. Exposure to a darkened environment, air conditioning,
Machines and Equipment used in work include, but are not limited to
the following:Frequently uses standard office equipment consisting
mainly of telephone banks and multi-screen computers. Constantly
uses a headset.
ACCOMMODATIONS: Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform the essential
functions of this position.
Note: The above description is illustrative only. It is not meant
to be all-inclusive.
PLEASE NOTE WHEN APPLYING:
* Applicants with prior experience may qualify for an increase in
starting pay. This has the potential to be up to 15% depending on
* Initial testing will be given by National Testing Network.
* This will not be at the department, but is offered at test
centers in the metro Denver area and elsewhere throughout the
1. Application submission
2. National Testing Network testing
4. Pre-employment interview
5. Oral Board interview
6. Computer Voice Stress Analysis Test
7. Psychological job suitability test and interview
8. Background check
9. Conditional job offer drug screening
10.Final job offer
The City of Boulder provides equal employment opportunities to all
employees and applicants for employment without regard to race,
color, religion, national origin, sex, sexual orientation, gender
identity, national origin, disability, genetic information, age, or
any other status protected under federal, state, and/or local
Keywords: City of Boulder, Boulder , Police Dispatcher, Professions , Boulder, Colorado
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