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Director, Consulting and Professional Services

Company: Uplight
Location: Boulder
Posted on: June 14, 2022

Job Description:

The PositionDo you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world's leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect-improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.We are seeking a Director, Consulting and Professional Services to join our team and help us achieve our ambitious goals for our business and the planet. You will have an opportunity to define and build a consulting and professional services business from the ground up. We're looking for someone who is more energized by building a new and powerful business than by building on the status quo.
What you will contribute:As our Director, Consulting & Professional Services, you will play an integral part in the growth of Uplight's Consulting & Professional Services. And by integral, we mean that you will be responsible for launching and managing this new business unit. The description below hits the details, but it simplifies down to this: Package and sell more of the services we already offer, execute new consulting projects and manage the overall pipeline and business. We have an incredible group of talent, range of experience and great services that Uplight already delivers on top of our industry leading software, but we need the right person to lead the charge.
What you get to do:Build Uplight's overall Consulting and Professional Services offers and business

  • Work with other delivery groups at Uplight to define, scope and price distinct Services packages
  • Work with product and sales teams to define, scope/estimate and price Consulting engagements, including customer journey mapping, innovation and new product discovery, technical capabilities assessment and new program design
  • Work with sales to enter new Services and Consulting opportunities to support, and accelerate software and technology sales, and to enhance existing client relationships. This includes selling, but as part of an account-led sales motion, rather than on your own.
  • Forecast and manage the business, including bookings, revenue and cost management, working with our finance and accounting teams and reporting to senior leadership.Execute the Consulting engagements with our clients
    • Act as primary execution leader for consulting engagement on some engagements, and oversight and guidance for others
    • Orchestrate the work of other Uplight subject matter experts as key contributors to engagementsBuild a team from the ground up
      • Hire and contract additional resources as needed to support the growth of the business
        Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.
        What you bring to Uplight:
        • At least 10+ years of experience in the utility or energy industry
        • Strong business acumen, with proven ability to grow and manage a book of business, preferably in services
        • Comfort and confidence in ambiguity - there are a wide variety of content and client problems to be solved in this role, our job is to help give them structure and solve them in a repeatable way.
        • Strong leadership and values alignment - a critical piece of success in this role will be managing both direct and non-reporting relationships within Uplight and with critical clients to get the job done. Proven ability to build influence and non-reporting team success.
        • Technical understanding, familiarity and some direct skills:

        • Ability to lead clients through CX and customer journey definition, and creating artifacts that will help them and a contractor create the tool
        • Strong technical understanding around data and software, in order to be able to discern and prioritize key issues, and assess current client capabilities
        • Product-related background preferred, in order to best help client to create a product requirements and specifications output that can be used in their next step to contract and build.
        • We will have access to relevant Uplight expertise (UX, design, product, data architect etc) for the project, but the consultant will lead and be expected to do significant hands-on work and output creation when needed.
        • Prior experience in consulting is a plus, but not required
          Bonus Points:
          • Case examples of similar projects in the Consulting descriptions above that you've executed with clients
            What makes working at Uplight amazing:In addition to all the standard medical and dental benefits, that kick in Day 1, we are:
            • Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.
            • Committed to the environment, our employees, and our communities.
            • Focused on career growth by following defined career ladders.
            • Committed to taking our work and mission seriously and---.we love to laugh! We also provide:
              • 401k Match
              • Medical, vision, and dental insurance
              • Monthly wellness stipend
              • Peer to peer recognition program
              • Management by objectives bonus plan
              • Innovative flexible time off policy
              • Exceptionally collaborative and cool office spaces (once we reopen them) Salary Range: $150,000 to $180,000
                In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Keywords: Uplight, Boulder , Director, Consulting and Professional Services, Professions , Boulder, Colorado

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