IT Help Desk Technician

Company: Computer Superheroes
Location: Boulder
Posted on: September 16, 2023

Job Description:

Do you want a _ tight-knit team _ where _ your IT skills make a real difference _ for small businesses? Computer Superheroes is a premium IT service provider seeking an _ L1/2 IT Technician _ to join our friendly, intentionally collaborative, _ 80% remote _ team! We'll provide room to grow, robust _ benefits ,_ and _ starting salary of 45-55K . _You'll help us schedule, deliver services with maximum efficiency, and _ save the day for our small business clients! _
Are you looking for
A team that's welcoming, fun, professional, and obsessed with growing your IT skills?
Meaningful work that makes an impact for lots of small businesses?
Certification reimbursement, mentorship, and on-the job training opportunities?
A hybrid work environment (80% remote)?
Clear starting salary of 45-55K and comprehensive dental, life, medical, vision, 401K and PTO benefits?
What you'll do:
Troubleshoot, diagnose, and resolve typical hardware, software, OS and networking issues for a wide variety of clients and end-user environments
Use knowledge of the cloud, servers, backup and recovery, and basic firewall functions to resolve long-term issues
Use an RMM and ticketing system (Kaseya/Autotask) to solve, track, and document client issues
Work remotely (80% of the time) as well as in-office or on-site with clients (20% of the time) and participate in an on-call rotation
Skills you'll need:
1-3 years of experience in a help desk or desktop support role REQUIRED
People skills, positive mentality, and ability to change tasks rapidly-as a service business, we expect the unexpected to disrupt our plans
Confidence and commitment to top-tier customer service in a fast-paced environment
Strong attention to detail and commitment to accuracy/completion
Technical aptitude and strong willingness to learn, grow, and pursue certifications and advancement in the IT field
MSP experience preferred
Additional Requirements:
Must be within an hour's drive of Boulder, CO for in-person component of the role
Reliable independent transportation to office and client locations required (mileage and expense reimbursement provided)
Comfortability lifting objects up to 50lbs (i.e. computer equipment etc.)
Ready to apply?
Quick apply with your resume
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Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
2 years
3 years
Schedule:
Monday to Friday
Ability to commute/relocate:
Boulder, CO 80303: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Boulder, CO 80303

Keywords: Computer Superheroes, Boulder , IT Help Desk Technician, Professions , Boulder, Colorado