Lodging Maintenance Technician - Year Round
Company: Winter Park Resort
Location: Boulder
Posted on: September 21, 2023
Job Description:
Please note, this position is located at Winter Park Resort in
Winter Park, CO.
Year Round
Who We Are: At just 67 miles away, Winter Park is the closest major
mountain destination to Denver. Don't be fooled by our convenient
location, though... you'll feel remotely tucked away in our
high-country corner of the Rockies. With easy access to 765,000
acres of public land, Winter Park is home to endless adventures and
an unparalleled and unfiltered Colorado experience. Whether you are
fulfilling a lifelong dream to work at a ski resort or you are just
wanting a change of scene, we have great jobs and an awesome
experience waiting for you!
Who We Are Looking For: Winter Park Resort is a place for mountain
lovers, adventure seekers, and outdoor explorers. A place to chase
new experiences, marvel at the unexpected, and discover the
adventure that will keep you coming back for more. Whether you are
looking to have your first taste of a winter season in the Rockies
or to build a long-term career, we have something for everyone. We
work to play... Are you in?
Perks & Benefits: There's more than a free season pass waiting for
you! You don't just get a job at Winter Park, you get an experience
and a lifestyle. As a member of our team, you'll enjoy a variety of
perks and benefits that are available to our year-round and
seasonal employees. Some examples include:
- Free season pass to Winter Park Season and free access to all
fifteen Alterra Resorts throughout North America.
- Discounted tickets for your friends & family
- Medical, dental, vision, life, AD&D, short term & long-term
disability insurance, EAP, HSAs, FSAs for eligible employees
- 401(k) plan with generous company match for all employees
- Paid parental leave of up to 6 weeks for eligible
employees
- Generous food & beverage and retail discounts
- Onsite employee childcare based on availability, discounted
equipment rentals and plenty of opportunities for growth,
advancement & year-round employment! Don't worry the uniforms are
provided!
Who We Are: At just 67 miles away, Winter Park is the closest major
mountain destination to Denver. Don't be fooled by our convenient
location, though... you'll feel remotely tucked away in our
high-country corner of the Rockies. With easy access to 765,000
acres of public land, Winter Park is home to endless adventures and
an unparalleled and unfiltered Colorado experience. Whether you are
fulfilling a lifelong dream to work at a ski resort or you are just
wanting a change of scene, we have great jobs and an awesome
experience waiting for you!
Who We Are Looking For: Winter Park Resort is a place for mountain
lovers, adventure seekers, and outdoor explorers. A place to chase
new experiences, marvel at the unexpected, and discover the
adventure that will keep you coming back for more. Whether you are
looking to have your first taste of a winter season in the Rockies
or to build a long-term career, we have something for everyone. We
work to play... Are you in?
Perks & Benefits: There's more than a free season pass waiting for
you! You don't just get a job at Winter Park, you get an experience
and a lifestyle. As a member of our team, you'll enjoy a variety of
perks and benefits that are available to our year-round and
seasonal employees. Some examples include:
- Free season pass to Winter Park Season and free access to all
fifteen Alterra Resorts throughout North America.
- Discounted tickets for your friends & family
- Medical, dental, vision, life, AD&D, short term & long-term
disability insurance, EAP, HSAs, FSAs for eligible employees
- 401(k) plan with generous company match for all employees
- Paid parental leave of up to 6 weeks for eligible
employees
- Generous food & beverage and retail discounts
- Onsite employee childcare based on availability, discounted
equipment rentals and plenty of opportunities for growth,
advancement & year-round employment! Don't worry the uniforms are
provided!
SUMMARY/POSTING DESCRIPTION:
Maintenance Technicians work as an integral part of the larger
Winter Park Resort Lodging (WPRL).The Division is responsible for
the property management of nearly 300 condos/hotel rooms
(constructed between 1986 and 2009), and commercial space in the
Village. We are charged with assuring the safe, efficient, fiscally
responsible, and high-quality operation of this significant
physical plant (from the largest building infrastructure systems
through to in-condo appliances and minor repairs) 24 hours a
day/365 days per year.
The Maintenance Tech is very much considered a "Front of House"
role with regular service interaction required between the Tech and
our guests, homeowners, internal partners, and other stakeholders.
Expeditiously and effectively responding to guest/owner/tenant
calls for maintenance assistance forms one of the most critical
functions of this role. Additionally, completing
daily/weekly/monthly/annual routine and preventative maintenance
tasks and taking on specialized project work rounds out the rest of
this role. Maintenance Techs will typically have a "home" property
as their base; however, the Techs can expect to be assigned to
tasks and projects in every property at different times depending
on business needs.
WAGE:
The base hourly pay range below represents the low and high end of
Winter Park Resort's hourly pay range for this position. Actual pay
will vary and may be above or below the range based on various
factors including but not limited to experience, education,
training, location, merit system, quantity or quality of
production, responsibilities, and regular and/or necessary travel.
The range listed is just one component of Winter Park Resort's
total compensation package for employees. Other rewards may include
many region-specific benefits.
Hourly Pay Range: $20-$23 DOE
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Respond to guest/owner/internal maintenance calls.
- Efficiently respond to all maintenance calls dispatched either
by the HotSOS work order system, in person or via phone. Complete
basic maintenance tasks to the highest degree of quality.
- Use all established protocols for approaching, announcing, and
entering any condo (whether believed to be vacant or occupied) -
every time.
- Use all established protocols when working inside any condo -
whether occupied or not.
- Leave work location (whether condo, common area, maintenance
shops, employee area or administrative area) in pristine condition
following project completion.
- Display professionalism, proficiency and guest-centric demeanor
when interacting with guests, homeowners, and peers always.
- Escalate issues that the Maintenance Tech is not able to
effectively address to Supervisor or Manager in a timely
manner.
- Report on completion (or delay if further issue is discovered)
immediately via use of HotSOS or other communications tools as
directed.
- Immediately report any safety concerns, injuries or guest
service challenges encountered during any dispatched call.
- Accurately diagnose more complex maintenance issues including
in-unit problems or building systems problems. Can trouble-shoot
larger issues (multiple units, multiple-property issues) and
provide a timely and sufficient update to all stakeholders.
- Able to complete basic-to-intermediate plumbing, electric,
HVAC, carpentry/finish repairs without supervision when dispatched
on maintenance calls.
2. Perform routine and preventative maintenance tasks
(daily/weekly/monthly/annually).
- Follow all established protocols and deadlines for conducting
routine and preventative maintenance communicated either via HotSOS
work orders and/or as directed by Management. Includes but is not
limited to:
- Opening/closing of hot tubs and swimming pools (including
chemical testing, temperature check and reviewing equipment
function).
- Taking readings and accurately documenting key building systems
data e.g., boiler pressure; domestic hot water temperature; heating
system pumps PSI, glycol levels, etc.
- Exchanging air filters.
- Perform trash removal.
- Complete work documented in annual room surveys (annual
inspection and repairs) in units participating on short-term
occupancy rental program. Perform staining/oiling of outdoor patio
furniture.
- Perform more complex tasks emanating from the annual room
surveys.
- Perform actual room survey, inspect unit for designated issues
and document such issues.
- Perform "spring project" tasks on behalf of the HOA including
painting, general repair in common areas.
- Perform annual/bi-annual deep-clean of pools/hot-tubs.
- Assist peer departments with basic maintenance services (e.g.,
housekeeping vacuum repair, light bulb replacement in office areas,
furniture assembly).
- Able to complete basic-to-intermediate plumbing, electric,
HVAC, carpentry/finish repairs without supervision when requested
by peer departments.
3. Emergency Response
- Act immediately when notified by Front Desk or Security of any
alarms being activated in any properties either inside condos or in
common areas. Quickly identify if the issue needs to be escalated
for a full emergency response or whether official emergency
responders can be called off.
- In cases of actual emergency, assist with building evacuation
following all established procedures.
- Act immediately and contact supervisors if any building
infrastructure systems go into "trouble" or "alarm" status.
- Respond immediately, calmly, and professionally in cases of
guests being stuck in elevators.
- Assist with diagnoses/locations of root cause of emergency
alerts (if it is a system fault -e.g., faulty smoke detector head)
and work to rectify while ensuring Front Desk and management is
kept informed.
4. Access Control/Security
- Follow all established procedures for entering condos and
commercial properties to protect guest/owner privacy.
- Respond to all lock/key card guest calls as a priority. Follow
all established protocols for confirming guest, owner, or tenant
identities before allowing access into any condo or commercial
property.
- Ensure all mechanical rooms, electrical rooms, areas containing
tools and equipment, areas containing chemicals, and areas
containing either personal or company property are always
secured.
- Ensure all company tools, machinery and vehicles are kept
secured when not in use.
- Show extreme diligence and integrity when working on any task
involving access control or security (e.g., such as key
cutting/distribution; dealing with guest/owner/EE lockouts;
assisting with cases of guest damage).
- Take all necessary steps to protect guest, owner, and employee
privacy (e.g., by not discussing internal issues with external
parties; by not sharing guest/owner data etc.).
- Authorized to act as escort for vendors when access to private
properties is required (e.g., into commercial locations and private
condos during annual fire system testing).
- Can generate good quality, accurate and thoughtful estimates of
replacement/repair costs in cases where guests have caused damage
to property.
5. Presentation/Grooming
- Arrive ready for work in full uniform and adhering to company
and Lodging Division specific grooming and appearance guidelines
including being freshly showered (i.e., avoid having any
potentially offensive body odor).
- Ensure all clothing is clean and in good condition (no rips or
tears). Uniform will be provided.
- Always be dressed and presented in a manner that you can step
into any other front-of-house role at a moment's notice if the
operations' needs dictate this (e.g., assisting with a large
portage call, or being required to drive guests or owners to a
location in a company vehicle).
6. Communication/Guest Service
- Use a highly engaging, accurate, positive, and professional
approach when communicating with guests, owners, and peers at all
times. Strive to be up to date (via WP Portal, reading all company
post emails and attending departmental meetings) on all pertinent
resort information to be able to provide accurate information.
- Answer all company telephones and cell phones in a professional
and courteous manner.
- Return all emails and phone calls in a timely manner.
- If provided with a company e-mail account, use it for company
business only. Follow all established procedures in terms of
signature standards, confidentiality warning language and
resort-approved promotions. Take the time and make the effort to
write high-quality emails with a focus on accuracy, spelling and
grammar.
- Ensure all appropriate team members are advised about any
issues (following established escalation policy) in a timely and
accurate manner.
- Meets, directs to appropriate location(s), provides access and
acts as liaison when contractors are called on-site for Company
issues (e.g., elevators down).
7. Using Tools, Equipment & Machinery
- Ensure you have appropriate experience or request and receive
training prior to using any tools, equipment or machinery which may
include hand tools, power tools, skid-steer, forklift, trucks,
6-wheeler, genie-lift. Use all required safety equipment depending
on the equipment being used.
- Treat all tools, equipment, and machinery as if it was your
own, leaving it in clean, good working condition and stored
appropriately when finished.
- Report any service/performance issues with tools, equipment,
machinery, or other supplies immediately to Supervisor.
- Assist Supervisor and Manager with inventorying/labeling tools,
equipment, and supplies.
- Assist Supervisor and Manager with ordering tools, equipment,
and supplies.
8. Cleaning/Organization
- Keep all workspaces and project sites clutter-free, clean, and
organized.
- Store all tools, equipment and supplies properly and as
directed by Supervisor.
- Clean and tidy all mechanical, electrical, and other building
infrastructure-related locations - focusing on keeping access paths
clear and dust/trash/debris to a minimum.
- Ensure all hot-tub and pool areas (including outdoor furniture)
is clean, swept/wiped down, free of trash/debris.
9. General Landscaping/Snow Removal
- Assist with basic landscaping tasks (weeding, watering plants,
sweeping outside pathways, weed spraying).
- Assist with snow-removal (typically hand removal) in common
areas including hot tub areas, outdoor furniture, patio areas,
building entrances.
10. Record-Keeping (time & materials)
- Use the timekeeping system to clock-in and clock-out at the
beginning and end of every shift. No exceptions.
- Use HotSOS work order system to accurately log all activity
during the day including start, stop and delay times for all tasks
to which you are dispatched. No exceptions.
- Use the utmost accuracy to record all materials, parts and
other resources used on any task to which you are assigned.
- Report any materials, parts, supplies, or other resources which
require re-ordering to supervisor.
11. Safety
- Follow established procedures, manufacturer instructions,
direction from Manager when using tools, equipment, machinery,
chemicals.
- Properly use all PPE required for any given task.
- Request training and instruction prior to performing any task
if you believe you do not have the experience or knowledge
required.
- Immediately address (if able to) any potential safety issues
on-the-spot (e.g., removing trip hazards, throwing down ice melt).
Immediately report any safety concerns to Supervisor or Manager.
Bring forth any ideas for continuing to improve guest and employee
safety.
- Use appropriate signage, barricades, cord covers etc. to
prevent guests from entering project sites and to mitigate trip
hazards.
EXTERNAL RELATIONS OR PARTNERS:
- This role involves ongoing interaction with many external
parties including lodging and resort guests, homeowners, Boards of
Directors, vendors, contractors, and regulatory bodies.
- Creating and maintaining positive working relationships with
all these parties is critical to the success of the Lodging
Division. Further, these relationships must be mutually beneficial
for WPRL.
- The Maintenance Tech must interact with all parties using the
highest degrees of professionalism, respect, integrity, and
timeliness.
SUPERVISORY RESPONSIBILITIES:
There are no supervisory responsibilities associated with either
role.
PERSONAL ATTRIBUTES:
- Is honest and demonstrates integrity.
- Absolute reliability.
- Personal accountability.
- Follows established resort policies and procedures.
- Can manage confidential information.
- Reports to work exhibiting a professional appearance within
defined guidelines.
- Is supportive of resort mission and core values.
- Sets a positive attitude for others to follow.
- Is comfortable challenging established policies and procedures,
but once decisions are made is supportive of decisions.
- Is organized and capable of performing multiple tasks.
- Has an eye for detail.
- Is trustworthy and self-directed in work tasks.
- Sees projects through to completion.
- Can handle a fast-paced working environment.
- Is flexible with days and hours of work (including early
mornings, late nights, holidays and weekends), based on resort
needs.
- Prioritizes and re-prioritizes personal time versus work needs
to ensure a good balance in life, and quality of work.
- Puts team success ahead of his/her own.
PHYSICAL DEMANDS:
- Must be able to move throughout and between multiple lodging
properties in the winter and summer under varying conditions.
- Must be able to work inside and outside in the winter and the
summer under varying conditions.
- Must be able to lift a minimum of 50 lbs. with assistance.
- Must be able and comfortable working on ladders and in genie
lifts.
- Must be able to work in diverse locations with varying
temperatures, light, and noise levels (e.g., boiler rooms, spa
mechanical rooms, garages, crawl spaces).
- Must have dexterity to operate radio, computer, blackberry,
hand-tools, power tools, and other equipment.
- Must have auditory and visual acuity to operate computers,
phones, radio, tools, and machinery.
EDUCATION/EXPERIENCE:
- High School Diploma or GED required. Higher education
desired.
- Excellent working knowledge and proven skills in basic general
maintenance and demonstrable experience and skills in
basic-to-intermediate plumbing, electric, carpentry/finish and HVAC
including use of all necessary tools, equipment and materials and
associated PPE where required.
- Valid driver's license and clean motor vehicle record
required.
- Strong interpersonal and communications skills required.
- Minimum of two (2) years in a commercial or residential
maintenance, property management or in a customer service role
desired, but will train the right candidate.
- Proven experience in the hotel, lodging and hospitality
industry (especially resort lodging or ski area lodging)
preferred.
- Experience in operating a variety of equipment, including
skid-steer highly desirable.
- Experience using HotSOS preferred.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of
responsibilities for the role described above. With the evolution
of Winter Park Resort, the responsibilities of this position may
change, as may the dates associated with many of the tasks. During
these times of change, this position requires the flexibility and
willingness to accept new responsibilities and potentially transfer
others. It will also be the responsibility of any employee of
Winter Park Resort to be a positive influence on the transformation
of the resort and its associated lines of business.
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is
dedicated to the principles of equal employment opportunity in any
term, condition, or privilege of employment. We do not discriminate
against applicants or employees on the basis of age, race, sex,
color, religion, national origin, disability, sexual orientation,
gender identity, veteran status, or any other status protected by
state or local law. Winter Park Resort will make reasonable
accommodation for qualified individuals with known disabilities
unless doing so would result in an undue hardship to Winter Park
Resort. This policy governs all aspects of employment, including
selection, job assignment, compensation, discipline, termination,
and access to benefits and training. This job description in no way
states or implies that these are the only duties to be performed in
this position. I understand that this document does not create an
employment contract, implied or otherwise, other than an "at will"
relationship.Required
Keywords: Winter Park Resort, Boulder , Lodging Maintenance Technician - Year Round, Professions , Boulder, Colorado
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