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Support Technician

Company: Aurora Dairy Corp.
Location: Boulder
Posted on: March 30, 2024

Job Description:

Come and work with a 2024 USA Top workplace and be a part of our dynamic IT team as a Support Technician for our Boulder, CO headquarters. Aurora Organic Dairy is a vertically integrated organic dairy that is committed to producing products with integrity, from cow to carton to consumer.


The Support Technician will be primarily responsible for the day-to-day company IT needs. The Support Technician's role is to provide a single point of contact for end users to receive support and maintenance within AOD's desktop computing and multi-site environments.

Essential Responsibilities:

  • Install, diagnose, repair, and upgrade PC hardware and software for optimal performance.
  • Troubleshoot issues in person, by phone, or email; collaborate with third-party vendors.
  • Record service desk inquiries in the ticketing system.
  • Install and configure IT software and equipment, including desktop PCs, laptops, cell phones, and VOIP systems.
  • Recommend proactive solutions for upcoming IT needs.
  • Collaborate with farm staff for routine maintenance scheduling.
  • Maintain computer inventory and control IT assets.
  • Conduct new hire office setup and provide hardware and software training.
  • Work with third-party IT vendors to resolve network and VOIP issues.
  • Support testing and deployment of new applications and systems.
  • Execute special projects as requested by IT management.
  • Populate and update the AOD IT Knowledgebase.
  • Maintain effective verbal communication skills.
  • Interact with vendor support to resolve technical issues.
  • Attend internal training and meetings to stay updated on technology.
  • Provide back-up support to other IT members.
  • Participate in on call rotation.
  • Travel to remote locations
  • Other duties as assigned Knowledge & Experience:
    • Bachelor's degree or equivalent combination of education and experience required.
    • 2+ years' experience with Office365
    • 2+ years' experience with Active Directory or Azure Active Directory
    • 2+ years' experience with Microsoft Windows Operating Systems.
    • 2+ years' experience with Microsoft Server Operating Systems.
    • Knowledge of basic WAN/LAN troubleshooting
    • Technical aptitude for problem solving both software and hardware issues.
    • Experience resolving Windows-based software and hardware issues, including basic PC and printer troubleshooting.
    • Knowledge of basic troubleshooting.
    • Experience providing excellent customer service.
    • Demonstrate positive, collaborate and professional communications.
    • Must possess a reliable mode of transportation.
      Physical Requirements:

      Must be able to follow safety protocols in an industrial and farm environment. Must be able to lift 50 pounds.

Keywords: Aurora Dairy Corp., Boulder , Support Technician, Professions , Boulder, Colorado

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