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Full-Time Patient Service Representative - Boulder, CO

Company: Health Images
Location: Boulder
Posted on: May 5, 2021

Job Description:

Health Images - Women's Imaging at Boulder is looking for a Full-time Patient Service Representative to join our team! The schedule will be 8:30am - 5:00pm Monday -Friday.Welcome to Health Images, where we are passionate about improving lives through unmistakable quality and spectacular service in every community we serve. Our culture starts with understanding why we exist and our vision is to revolutionize diagnostic imaging and be the best in the world. We are looking for someone who is just as passionate about our culture as they are about the work they are doing in the business.Metro Denver is one of the fastest growing cities in the nation. With the panoramic mountain views and nearly 300 days of sunshine, it's a perfect place to call home.Connect with us and discover your unique path to a fulfilling and rewarding career with Health Images!Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures they know and feel they are the most important person in that moment. Creates an environment that provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks to include: answering phones, data entry, patient check in/out, assists in scheduling patient appointments, enter charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices and processes to deliver unmistakable quality, spectacular service and operational excellence on a consistent basis.Essential FunctionsProvides a friendly and warm greeting to all patients and/or providers.Answers inbound calls to the Center.Checks scheduled patients in/out and ensures proper documentation is received from patient.Collects co-pays, co-insurance and deductible if necessary.Listens and resolves patient, provider and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.Ensures accurate data entry for patient registration.Assists with medical records as needed.Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.Manages eRIS Center workflow: including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues and collection of TOS.Stays up-to-date on known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.Facilitates no-show appointments (calling patients, cancelling, rescheduling).Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).Monitors waiting room to avoid extended wait time and assist patients as needed.Requests orders and process new/same-day requests.Requests all patients complete a satisfaction survey after their exam.Other duties as assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.CompetenciesCommunication Proficiency.Organizational Skills.Time Management.Problem Solving/Analysis.Customer/Client Focus.Collaboration Skills.Supervisory ResponsibilitiesThis position has no supervision responsibilities.Work EnvironmentThis job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.TravelNo travel is expected for this position.Job QualificationsMinimum Qualifications/Experience:One plus year of experience providing exceptional customer service - healthcare environment preferredDetail oriented, self-motivated, a problem solver and a team playerAbility to navigate multiple computer screens and browsers quickly and accuratelyAbility to excel in a very fast-pace team environmentAbility to continuously "exceed" company and customer expectationStrong communication skills & professional demeanorEducation/Certifications:Minimum of High School diploma or equivalent (GED)Additional Eligibility QualificationsNone required for this position.ComplianceAdheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.Position Pay Range $15.70 - $18.95Company BenefitsBelow is a list of benefits that are offered to employees, once eligibility is met.Health Benefits: Medical/Dental/Vision/Life InsuranceCompany Matched 401k PlanEmployee Stock Ownership PlanPaid Time Off + Paid HolidaysEmployee Assistance ProgramOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.OSHA Exposure Rating: 1It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law. Associated topics: associate, call center representative, client, client service, customer care specialist, customer service, customer service associate, phone, representante de servicio al cliente, support

Keywords: Health Images, Boulder , Full-Time Patient Service Representative - Boulder, CO, Sales , Boulder, Colorado

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