-Perform the required job functions with a high attention of detail
-Organize, prioritize and follow-up with a sense of urgency.
-Assists with settings sales strategies to achieve overall property
goals for both rate and occupancy.
-Understand the hotel's operations, including room types, meeting
capacities, services, features and benefits for assigned hotel/s in
-Review monthly STAR reports and create action plans as
-Communicate with Revenue Management and GM to ensure that pricing
is appropriate and adjust selling strategies as needed.
-This person has the ability to exceed revenue goals by offering an
exciting alternative to the current market. Must be innovative and
gregarious and at home when interacting with people.
-Maintains regular attendance and is consistently on time.
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies not listed may be
required for specific positions. The requirements listed below are
representative of the knowledge, skills, and/or abilities
Associate demonstrates ORGANIZATIONAL SUPPORT
-Observes and adheres to safety and security procedures, promoting
a safe work environment.
-Ensures new hires complete new hire orientation.
Associate demonstrates INITIATIVE
-Seeks out new assignments and assumes additional duties when
-Able to reach effective solutions, poses good questions, consults
helpful resources, and does not stop at the first answer he/she
Associate demonstrates exemplary DEPENDABILITY / RELIABILITY
-Can be relied upon regarding task completion and follow up.
-Ensures work responsibilities are covered when absent.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes ownership of all work performed and communicated.
-Completes tasks on time or notifies appropriate person with an
Associate demonstrates acceptable PRODUCTIVITY standards
-Organizes resources, performs tasks, and coordinates with other
functions to most effectively and efficiently perform work
responsibilities and accomplish objectives on a timely basis.
-Assists department in exceeding productivity standards.
Associate demonstrates effective PROBLEM SOLVING
-Identifies and resolves problems in a timely manner, using
intuition and experience to complement data.
-Gathers and analyzes information skillfully.
Associate demonstrates WORKPLACE RESPECT to all associates
-Demonstrates knowledge of EEO policy and promotes a
-Shows respect and sensitivity for cultural differences.
-Able to build morale and group commitments to achieve goals and
Associate demonstrates effective ORAL /WRITTEN COMMUNICATION
-Practices attentive and active listening with all employees.
-Listens without interruption and gets clarification.
-Actively participates in meetings, contributing ideas to improve
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Solicits customer feedback to improve service.
-Personally demonstrates a commitment to customer service by
anticipating and responding promptly to guest needs.
Associate demonstrates effective FINANCIAL MANAGEMENT skills
-Monitors and controls labor costs.
-Seeks approval for overtime, if required.
Associate effectively MANAGES PEOPLE
-Provides regular performance feedback and proactively addresses
performance concerns of staff.
-Develops staff so that successful customer service scores are