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Overnight Guest Service Representative

Company: St Julien Hotel & Spa
Location: Boulder
Posted on: May 6, 2022

Job Description:

St Julien is looking for a reliable Overnight Guest Service Representative/Night Auditor who will be responsible for providing excellent guest service to guests checking in and out of the Hotel, booking accurate reservations for guests, and helping to ensure that our guests have an overall luxurious and memorable experience!

Essential Job Functions:

-Has the ability to perform all duties required in PBX, Reservations, and Front Desk
-Welcome guests to the Hotel and check them in, in a friendly yet efficient manner
-Book Hotel reservations promptly and accurately
-Enter data into computer system, including some minor accounting functions
-Maintain an up-to date knowledge of all property details, amenities, and special events in order to accurately answer a wide variety of guest questions about the property
-Run all evening reports (Downtime, Non-Guaranteed Reservation Cancellations, etc.)
-Perform all overnight accounting duties including posting charges, account settlements, and shift closing
-Handle guest concerns and complaints and keep Manager/supervisor notified of issues
-Remain knowledgeable of current Hotel staff in order to correctly direct transfers
-Understand the importance of and adhere to Four Star/Four Diamond/Preferred service standards
-Other duties as requested by supervisor

About Us
As Boulder's premier Hotel & Spa we strive to create memorable travel experiences for our guests and exceptional employment experiences for our associates. St Julien's goal is to become the destination of choice in the State of Colorado by providing world-class service. To do this, we must find and invest in associates who have talents that will enhance St Julien's Four Star/Four Diamond reputation and brand.

Keywords: St Julien Hotel & Spa, Boulder , Overnight Guest Service Representative, Sales , Boulder, Colorado

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