Overnight Guest Service Representative
Company: St Julien Hotel & Spa
Location: Boulder
Posted on: May 6, 2022
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Job Description:
Overview
St Julien is looking for a reliable Overnight Guest Service
Representative/Night Auditor who will be responsible for providing
excellent guest service to guests checking in and out of the Hotel,
booking accurate reservations for guests, and helping to ensure
that our guests have an overall luxurious and memorable
experience!
Essential Job Functions:
-Has the ability to perform all duties required in PBX,
Reservations, and Front Desk
-Welcome guests to the Hotel and check them in, in a friendly yet
efficient manner
-Book Hotel reservations promptly and accurately
-Enter data into computer system, including some minor accounting
functions
-Maintain an up-to date knowledge of all property details,
amenities, and special events in order to accurately answer a wide
variety of guest questions about the property
-Run all evening reports (Downtime, Non-Guaranteed Reservation
Cancellations, etc.)
-Perform all overnight accounting duties including posting charges,
account settlements, and shift closing
-Handle guest concerns and complaints and keep Manager/supervisor
notified of issues
-Remain knowledgeable of current Hotel staff in order to correctly
direct transfers
-Understand the importance of and adhere to Four Star/Four
Diamond/Preferred service standards
-Other duties as requested by supervisor
About Us
As Boulder's premier Hotel & Spa we strive to create memorable
travel experiences for our guests and exceptional employment
experiences for our associates. St Julien's goal is to become the
destination of choice in the State of Colorado by providing
world-class service. To do this, we must find and invest in
associates who have talents that will enhance St Julien's Four
Star/Four Diamond reputation and brand.
Keywords: St Julien Hotel & Spa, Boulder , Overnight Guest Service Representative, Sales , Boulder, Colorado
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