Guest Services Representative
Company: St Julien Hotel & Spa
Location: Boulder
Posted on: August 3, 2022
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Job Description:
Overview
St Julien Hotel & Spa is looking for professional and
service-oriented Guest Service Representatives to join our Front
Desk team! In this role, you will be responsible for providing
excellent guest service to those checking in and out of the Hotel,
booking accurate reservations, and helping to ensure that our
guests have an overall luxurious and memorable experience!
Essential Job Functions:
-Able to perform all duties required in PBX, Reservations, and
Front Desk
-Welcome guests to the Hotel and check them in, in a friendly yet
efficient manner
-Book Hotel reservations promptly and accurately
-Enter data into computer system, including some minor accounting
functions
-Maintain an up-to date knowledge of all property details,
amenities, and special events in order to accurately answer a wide
variety of guest questions about the property
-Coordinate with Concierge and Bell staff to provide seamless guest
service
-Handle guest concerns and complaints and keep Manager/supervisor
notified of issues
-Remain knowledgeable of current Hotel staff in order to correctly
direct transfers
-Complete a daily shift audit and balance all account settlements,
charges, etc. to the property management system
-Other duties as requested by supervisor
About Us
As Boulder's premier Hotel & Spa we strive to create memorable
travel experiences for our guests and exceptional employment
experiences for our associates. St Julien's goal is to become the
destination of choice in the State of Colorado by providing
world-class service. To do this, we must find and invest in
associates who have talents that will enhance St Julien's Four
Star/Four Diamond reputation and brand.
Keywords: St Julien Hotel & Spa, Boulder , Guest Services Representative, Sales , Boulder, Colorado
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