Front Desk Agent
Company: Homewood Suites Boulder
Location: Boulder
Posted on: September 19, 2023
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Job Description:
Why us?
Why us?
The Homewood Suites Boulder is looking for an experienced hotel
Maintenance Engineer. The open shifts would involve working 2-3
evenigs per week, as well as a couple of morning shifts. Please
apply if interested and have prior hotel experience, we'd love to
connect with you about this open position!
Uniquely Colorado Crafted and conveniently located in Boulder
Southeast, The Homewood Suites Boulder is your new urban retreat.
Step foot into the space, and you will experience the attention to
detail of this inspired property.
The Perks:
Sage Hotel & Restaurant Discounts across the US
Paid Sick Time from Day 1
401(k) + Company Match
Hilton Discounts
At Sage Hospitality we dare to be different; not only in the
experience we provide our guests, but also in the experiences we
provide our team members. We believe in being true to ourselves and
employing our passions. We are not just looking for employees; we
are looking for storytellers; we are looking for experiential
guides! Our guides are laid-back but attentive, genuinely
enthusiastic, and creative daydreamers who want to share their
passion with others and the community!
Job Overview
Responds in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to telephone and in-person
inquiries regarding reservations, hotel information and guest
concerns.
Responsibilities
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guest are satisfied and in rooms as
requested.
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously answers inquiries and accepts reservations, both in
person and by telephone, by accurately communicating hotel rates
and information and by using suggestive selling techniques to sell
room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone.
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
Keywords: Homewood Suites Boulder, Boulder , Front Desk Agent, Sales , Boulder, Colorado
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