Application Managed Services AMS Functional Manager - Telecommute

Company: UnitedHealth Group
Location: Boulder
Posted on: June 17, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)We have a position open for a Functional Manager to support the Optum Application Managed Services (AMS) Team. The AMS team engages in long term commitments and partnerships.AMS provides full-service operation to our clients with a proactive approach to business communication, growth and problem resolution. The AMS team partners with health plan clients to become an extension of their organization. The highly seasoned staff is dedicated to managing Claims Edit System (CES) as well as looking at where CES fits in the client's "Ecosystem". -AMS provides services that will help provide long term benefit for the client, not only direct savings, and increased revenue but also savings in process, manual effort, and other operational areas.The Functional Manager role requires a highly flexible and adaptable individual that is able to lead project teams to drive positive outcomes. -Solid experience in management or lead role is required, preferably with demonstrated experience with healthcare claims or Medical /Drug/ reimbursement arena. The Functional Manager must have strong communication skills and be able to fluctuate communication styles based on audience. This includes articulating complex issues at all levels - front line, execs, and clients. -This role requires an individual that takes initiative and has the ability to execute and produce results, follow through on commitments and hold others to deliverables. -The Functional Manager must have a collaborative mindset to leverage resources effectively and be open to other ideas and suggestions. Organizational skills with emphasis on documentation and coordination of work are essential. -You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. -Primary Responsibilities:

• Owner of Functional Processes -
• Establish & track metric baselines and standards -
• 1:1 with employees -
• Ensure Workload Balance Across Functions -
• Escalation point-of-contact for client issues, problems to AMS functions
• Participate in internal Functional and Client meetings
• Identify, define, coordinate new projects -
• Lead Process Improvement Initiatives Liaison for escalation between AMS & other departments
• Access & coordinate staff Training Needs
• Reviews Monthly Report and provides input on results
• Present SLA Tracking Reports -
• Intake Process Performance and Management -
• Mid-Year and Annual Employee Reviews
• Hiring activities
• Manage employee status report & PTO
• Pipeline Sales and Contract SupportYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • 7+ of experience in the Healthcare industry, either via direct work in the market (with insurers, hospitals, physicians, etc.) or via technology solutions being sold into the healthcare market
  • 5+ years of experience interfacing with Clients -
  • 5+ years of experience leading process improvement initiatives -
  • 3+ years of experience interfacing at the Executive level
  • 3+ years of experience in directing individuals to meet a common goal
  • Proficient -with MS Office applicationsPreferred Qualifications:
    • Bachelor's Degree -
    • 3+ year experience in management or supervisory role
    • Experience pulling reports in SalesForce
    • Experience with CES, Claims Manager or Content Manage
    • Experience in the delivery of complex technology solutions that address business issues within a large fast paced environment
    • Excellent analytic and problem-solving skills
    • Excellent interpersonal, written, and verbal communication skills
    • Highly motivated and innovative, with the ability to work as part of a high-performing team as well as independently
    • Demonstrated competency in large-scale organizations within a matrix environment
    • Ability to manage multiple priorities and execute deliverables on time.To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Boulder , Application Managed Services AMS Functional Manager - Telecommute, Executive , Boulder, Colorado